King County Housing Authority
600 Andover Park West, Tukwila, WA, USA
Senior Housing Specialist
Salary
$4,705.05 - $5,499.03 Monthly
Location
Tukwila, WA
Job Type
Regular Full-Time
Division
HOUSING MANAGEMENT
Job Number
2020004
Closing
3/2/2020 4:30 PM Pacific
Job Summary
The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. We are recruiting for a talented, detail oriented, and customer service focused Senior Housing Specialist based in Tukwila, WA. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys working with diverse customers, and is committed to the highest standards in public service. The ideal candidate will be:
Able to provide exceptional customer service to a diverse population of internal and external stakeholders.
Resourceful and able to independently address and resolve issues as they arise.
Highly skilled as an effective communicator both verbally and in writing.
Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.
A collaborative team member who is also a strong leader with well-developed organizational and time management skills.
Able to work effectively under pressure in a fast paced environment.
Reliable, with a proven reputation for being consistently dependable. Essential Functions Qualifications and Competencies
Required Qualifications:
This position supports the Housing Choice Vouchers Program. Excellent communication skills will be important as the individual selected for will be relied upon to advise clients, landlords and other housing employees on housing policies, procedures, and requirements. Other important duties will include auditing case files for accurate, consistent application of program policies, procedures, and regulations and checking accuracy of housing assistance payments/tax credit certifications. This role will is responsible for conducting reviews of suspected program violation or fraud. In some cases this role acts as lead case manager and will provide assistance to landlords and tenants to resolve financial and housing issues, negotiates rents, and recommends termination of services, if necessary. May mediate claims between tenants and landlords.
High School Diploma or GED AND
Three years of professional experience in subsidized housing programs, with demonstrated knowledge of applicable policies and/or procedures OR
An equivalent combination of education and experience.
Required Knowledge, Skills, and Abilities:
A collaborative team member who is also a strong leader with well-developed organizational and time management skills; ability to develop effective working relationships with internal and external partners; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.
Communicates effectively and collaboratively with individuals, and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate and implement various solutions, and monitor their effectiveness; ability to analyze data and resolve problems; generates unique but workable and useful solutions to difficult problems.
Ability to provide exceptional customer service to a diverse population of internal and external stakeholders.
Ability to work effectively under pressure in a fast paced environment.
Reliable, with a proven reputation for being consistently dependable.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast).
Special Requirements:
Consent to and pass required assessments.
Consent to and pass criminal records background check. Application Requirements: To be considered for this opportunity, you must:
Position Information and Application Process
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary & Benefits: The starting salary range for this position is $27.14 - $31.73 per hour. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment; the incumbent will frequently use standard office equipment including personal computers, telephone and related equipment. Work will require travel to KCHA and partner work locations. May work in a high-volume processing office with tight deadlines.
Senior Housing Specialist
Salary
$4,705.05 - $5,499.03 Monthly
Location
Tukwila, WA
Job Type
Regular Full-Time
Division
HOUSING MANAGEMENT
Job Number
2020004
Closing
3/2/2020 4:30 PM Pacific
Job Summary
The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. We are recruiting for a talented, detail oriented, and customer service focused Senior Housing Specialist based in Tukwila, WA. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys working with diverse customers, and is committed to the highest standards in public service. The ideal candidate will be:
Able to provide exceptional customer service to a diverse population of internal and external stakeholders.
Resourceful and able to independently address and resolve issues as they arise.
Highly skilled as an effective communicator both verbally and in writing.
Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.
A collaborative team member who is also a strong leader with well-developed organizational and time management skills.
Able to work effectively under pressure in a fast paced environment.
Reliable, with a proven reputation for being consistently dependable. Essential Functions Qualifications and Competencies
Required Qualifications:
This position supports the Housing Choice Vouchers Program. Excellent communication skills will be important as the individual selected for will be relied upon to advise clients, landlords and other housing employees on housing policies, procedures, and requirements. Other important duties will include auditing case files for accurate, consistent application of program policies, procedures, and regulations and checking accuracy of housing assistance payments/tax credit certifications. This role will is responsible for conducting reviews of suspected program violation or fraud. In some cases this role acts as lead case manager and will provide assistance to landlords and tenants to resolve financial and housing issues, negotiates rents, and recommends termination of services, if necessary. May mediate claims between tenants and landlords.
High School Diploma or GED AND
Three years of professional experience in subsidized housing programs, with demonstrated knowledge of applicable policies and/or procedures OR
An equivalent combination of education and experience.
Required Knowledge, Skills, and Abilities:
A collaborative team member who is also a strong leader with well-developed organizational and time management skills; ability to develop effective working relationships with internal and external partners; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.
Communicates effectively and collaboratively with individuals, and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate and implement various solutions, and monitor their effectiveness; ability to analyze data and resolve problems; generates unique but workable and useful solutions to difficult problems.
Ability to provide exceptional customer service to a diverse population of internal and external stakeholders.
Ability to work effectively under pressure in a fast paced environment.
Reliable, with a proven reputation for being consistently dependable.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast).
Special Requirements:
Consent to and pass required assessments.
Consent to and pass criminal records background check. Application Requirements: To be considered for this opportunity, you must:
Position Information and Application Process
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary & Benefits: The starting salary range for this position is $27.14 - $31.73 per hour. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment; the incumbent will frequently use standard office equipment including personal computers, telephone and related equipment. Work will require travel to KCHA and partner work locations. May work in a high-volume processing office with tight deadlines.
King County Housing Authority
Landscaper/Cleaner - Friendly Village (Redmond)
Salary
$20.22 - $23.52 Hourly
Location
Redmond, WA
Job Type
Regular Full-Time
Division
DEVELOPMENT
Job Number
2020009
Closing
Continuous
Description
Benefits
Questions
Job Summary
This position is open until filled; however, to ensure consideration applications should be received by February 28, 2020 at 4:30 p.m. The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest landlord in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. We are currently recruiting for a conscientious and dedicated Landscaper/Cleaner for our Friendly Village community located in Redmond, Washington. The individual selected for this role will be responsible for performing manual work cleaning and maintaining residential facilities and grounds. The work involves a variety of indoor and outdoor tasks such as cutting grass, general landscaping and cleaning the clubhouse and common areas. Additionally, the Landscaper/Cleaner will be responsible for gutter and roof cleaning and pressure washing. The Landscaper/Cleaner will also learn and assist in a variety of semi-skilled tasks involved with general maintenance. The ideal candidate will have experience performing manual labor including cleaning and will have some knowledge of landscaping, as well as a desire to support the important work of King County Housing Authority. This position is represented by the Seattle King County Building Trades Council.
Essential Functions
Click here for additional details regarding this job classification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED.
Experience in general landscaping and/or residential/commercial cleaning.
Equivalent combination of education and experience will be substituted on a year for year basis. Required Knowledge, Skills, and Abilities:
Knowledge of basic building maintenance methods, procedures and tools.
Knowledge and ability to safely operate vehicles, tools and power equipment related to grounds maintenance including appropriate use and care of Personal Protective Equipment (PPE).
Communication Skills:
Ability to effectively communicate both verbally and in writing with supervisors, co-workers, and customers.
Good listening skills including the ability to follow semi-complex instructions.
Ability to read and write in the English language, as well as understand and interpret Chemical Material Safety Data Sheets (MSDS).
Ability to perform continual manual labor (bending, stooping, standing, pushing, pulling, reaching, lifting, walking, holding hands above head, repetitive and vigorous use of appendages).
Ability to work independently and as a member of a team.
Ability to build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
Ability to maintain composure and adapt to changing business needs, conditions, and work responsibilities.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet.
Special Requirements:
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license in order to travel regularly between work sites.
Consent to and pass a Physical Abilities Test.
Position Information and Application Process
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary for this position is $20.22 per hour. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Landscaper/Cleaner - Friendly Village (Redmond)
Salary
$20.22 - $23.52 Hourly
Location
Redmond, WA
Job Type
Regular Full-Time
Division
DEVELOPMENT
Job Number
2020009
Closing
Continuous
Description
Benefits
Questions
Job Summary
This position is open until filled; however, to ensure consideration applications should be received by February 28, 2020 at 4:30 p.m. The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest landlord in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. We are currently recruiting for a conscientious and dedicated Landscaper/Cleaner for our Friendly Village community located in Redmond, Washington. The individual selected for this role will be responsible for performing manual work cleaning and maintaining residential facilities and grounds. The work involves a variety of indoor and outdoor tasks such as cutting grass, general landscaping and cleaning the clubhouse and common areas. Additionally, the Landscaper/Cleaner will be responsible for gutter and roof cleaning and pressure washing. The Landscaper/Cleaner will also learn and assist in a variety of semi-skilled tasks involved with general maintenance. The ideal candidate will have experience performing manual labor including cleaning and will have some knowledge of landscaping, as well as a desire to support the important work of King County Housing Authority. This position is represented by the Seattle King County Building Trades Council.
Essential Functions
Click here for additional details regarding this job classification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED.
Experience in general landscaping and/or residential/commercial cleaning.
Equivalent combination of education and experience will be substituted on a year for year basis. Required Knowledge, Skills, and Abilities:
Knowledge of basic building maintenance methods, procedures and tools.
Knowledge and ability to safely operate vehicles, tools and power equipment related to grounds maintenance including appropriate use and care of Personal Protective Equipment (PPE).
Communication Skills:
Ability to effectively communicate both verbally and in writing with supervisors, co-workers, and customers.
Good listening skills including the ability to follow semi-complex instructions.
Ability to read and write in the English language, as well as understand and interpret Chemical Material Safety Data Sheets (MSDS).
Ability to perform continual manual labor (bending, stooping, standing, pushing, pulling, reaching, lifting, walking, holding hands above head, repetitive and vigorous use of appendages).
Ability to work independently and as a member of a team.
Ability to build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
Ability to maintain composure and adapt to changing business needs, conditions, and work responsibilities.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet.
Special Requirements:
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license in order to travel regularly between work sites.
Consent to and pass a Physical Abilities Test.
Position Information and Application Process
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary for this position is $20.22 per hour. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
King County Housing Authority
Family Self Sufficiency Coordinator
Salary
$4,705.05 - $5,499.03 Monthly
Location
Kent, WA
Job Type
Regular Full-Time
Division
RESIDENT SERVICES
Job Number
2020006
Closing
2/28/2020 4:30 PM Pacific
Description
Benefits
Questions
Job Summary
Do you enjoy coaching and mentoring individuals and families to achieve their goals? Do you enjoy watching and celebrating the successes and accomplishments of families you work with? Do you like to make a positive impact in our communities? We are currently recruiting for a talented and passionate Family Self Sufficiency Coordinator (Resident Services Coordinator) that will serve Section 8 and Public Housing families in Southeast King County. The purpose of the Family Self Sufficiency Program (FSS) Program is to coach and mentor families to attain economic independence and reduce dependency on subsidies. Under the general supervision of the Resident Services Manager, the FSS Coordinator will recruit, engage with, and assess potential program participants for program enrollment. Once enrolled, the FSS Coordinator will provide comprehensive services by advocating for, coordinating services, and motivating and coaching participants to set and accomplish self-identified goals that lead to a pathway of economic independence. This position will be located in Kent; however, time will also be spent at our Central Office in Tukwila. For over 25 years, the King County Housing Authority has received annual funding from the Department of Housing and Urban Development to implement the Family Self Sufficiency Program (FSS). This position is funded by an annually renewable grant. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
The FSS Coordinator will:
Market the Family Self Sufficiency program to residents of Public Housing and participants of the Section 8 Program, KCHA colleagues, and community partners in order to recruit program participants.
Engage and educate potential program participants about the FSS program so they can determine if the program is a good fit for them and will meet their needs; determine program readiness and program eligibility.
At program enrollment, conduct a comprehensive assessment and coach participants to identify and determine their goals that will lead them to increased economic independence via career pathway opportunities, skills trainings, and/or increased educational attainment.
Motivate and support participant to achieve their goals by establishing and maintaining a positive relationship. Partner with participants to understand their evolving needs through coaching and motivational interviewing.
Meet with participants quarterly to discuss progress on goals and/or goal accomplishments. Assist participants to create action plans that will help them achieve their goals.
Use data tracking software/systems to input participant data on a regular basis. Review detailed participant data from other sources for accuracy and continued eligibility for program based on established agency and HUD guidelines and policies. Verify accuracy of data on a regular basis.
Complete all required program reports, documents and paperwork and maintain participant files throughout program participation.
Partner with colleagues to ensure participants access and receive career and financial empowerment tools and services.
Collaborate with community partners to access resources for participants. Provide information and connect participants to programs and services that will help participants achieve their goals.
Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program initiatives and goals, agency core strategies, and mission
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree with degrees preferred in social work, human services, public administration, or race and social justice related field AND
Two years of experience in social work, housing programs and/or community development programming OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Knowledge of theories, principles, and practices used to organize, implement, and monitor resident service programs and support for implementation of individual/family supportive services and programs.
Strong preference for individuals bilingual in Russian, Ukrainian, Somali, Vietnamese, Spanish, and/or Farsi/Persian.
Interacts effectively with others to establish and maintain positive working relationships; demonstrates techniques for building community partnerships.
Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high pressure environment.
Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.
Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work.
Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
Proficiency with MS Office to include Word, Excel, Outlook, and database software.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license to regularly travel between work sites. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $27.14 - $31.73 hourly. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and at KCHA sites. This position will be required to travel to work sites and employer sites as needed. Site visits require driving a vehicle and may be conducted in a variety of weather conditions. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Family Self Sufficiency Coordinator
Salary
$4,705.05 - $5,499.03 Monthly
Location
Kent, WA
Job Type
Regular Full-Time
Division
RESIDENT SERVICES
Job Number
2020006
Closing
2/28/2020 4:30 PM Pacific
Description
Benefits
Questions
Job Summary
Do you enjoy coaching and mentoring individuals and families to achieve their goals? Do you enjoy watching and celebrating the successes and accomplishments of families you work with? Do you like to make a positive impact in our communities? We are currently recruiting for a talented and passionate Family Self Sufficiency Coordinator (Resident Services Coordinator) that will serve Section 8 and Public Housing families in Southeast King County. The purpose of the Family Self Sufficiency Program (FSS) Program is to coach and mentor families to attain economic independence and reduce dependency on subsidies. Under the general supervision of the Resident Services Manager, the FSS Coordinator will recruit, engage with, and assess potential program participants for program enrollment. Once enrolled, the FSS Coordinator will provide comprehensive services by advocating for, coordinating services, and motivating and coaching participants to set and accomplish self-identified goals that lead to a pathway of economic independence. This position will be located in Kent; however, time will also be spent at our Central Office in Tukwila. For over 25 years, the King County Housing Authority has received annual funding from the Department of Housing and Urban Development to implement the Family Self Sufficiency Program (FSS). This position is funded by an annually renewable grant. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
The FSS Coordinator will:
Market the Family Self Sufficiency program to residents of Public Housing and participants of the Section 8 Program, KCHA colleagues, and community partners in order to recruit program participants.
Engage and educate potential program participants about the FSS program so they can determine if the program is a good fit for them and will meet their needs; determine program readiness and program eligibility.
At program enrollment, conduct a comprehensive assessment and coach participants to identify and determine their goals that will lead them to increased economic independence via career pathway opportunities, skills trainings, and/or increased educational attainment.
Motivate and support participant to achieve their goals by establishing and maintaining a positive relationship. Partner with participants to understand their evolving needs through coaching and motivational interviewing.
Meet with participants quarterly to discuss progress on goals and/or goal accomplishments. Assist participants to create action plans that will help them achieve their goals.
Use data tracking software/systems to input participant data on a regular basis. Review detailed participant data from other sources for accuracy and continued eligibility for program based on established agency and HUD guidelines and policies. Verify accuracy of data on a regular basis.
Complete all required program reports, documents and paperwork and maintain participant files throughout program participation.
Partner with colleagues to ensure participants access and receive career and financial empowerment tools and services.
Collaborate with community partners to access resources for participants. Provide information and connect participants to programs and services that will help participants achieve their goals.
Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program initiatives and goals, agency core strategies, and mission
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree with degrees preferred in social work, human services, public administration, or race and social justice related field AND
Two years of experience in social work, housing programs and/or community development programming OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Knowledge of theories, principles, and practices used to organize, implement, and monitor resident service programs and support for implementation of individual/family supportive services and programs.
Strong preference for individuals bilingual in Russian, Ukrainian, Somali, Vietnamese, Spanish, and/or Farsi/Persian.
Interacts effectively with others to establish and maintain positive working relationships; demonstrates techniques for building community partnerships.
Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high pressure environment.
Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.
Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work.
Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
Proficiency with MS Office to include Word, Excel, Outlook, and database software.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license to regularly travel between work sites. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $27.14 - $31.73 hourly. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and at KCHA sites. This position will be required to travel to work sites and employer sites as needed. Site visits require driving a vehicle and may be conducted in a variety of weather conditions. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
King County Housing Authority
Shoreline, WA, USA
Housing Assistant- Central Applications Center (Shoreline)
Job Summary
The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role. The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring:
A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
Excellent communication skills as they will be working directly with our clients and third party agencies.
An ability to handle a high volume of calls from a switchboard.
A proven track record of being dependable.
Experience working with diverse clientele and staff.
Self-motivated professional with exceptional interpersonal skills.
Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.
The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders. They are proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise. Multiple vacancies may be filled through this recruitment process. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
Customer Service: Provides clear and accurate information over the phone to callers on the housing application process, and housing assistance certification requirements and provides resource information for other agencies as required. Also provides general information about the Housing Authority and various housing programs.
Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team.
General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail.
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED.
One year of customer service experience OR an equivalent combination of education and experience.
Required Knowledge, Skills, and Abilities:
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.
Demonstrated success providing customer service over the phone, via email and in person.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast).
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Ability to work under stressful situations and manage stress appropriately.
Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
Shows willingness to learn new methods, procedures, and techniques.
Special Requirements:
Consent to and pass criminal records background check.
Consent to and pass required assessments.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $20.39 - $23.45 per hour (dependent upon qualifications). Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also provided. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy. PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below. www.kcha.org/employment/employeebenefits.aspx
Housing Assistant- Central Applications Center (Shoreline)
Job Summary
The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role. The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring:
A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
Excellent communication skills as they will be working directly with our clients and third party agencies.
An ability to handle a high volume of calls from a switchboard.
A proven track record of being dependable.
Experience working with diverse clientele and staff.
Self-motivated professional with exceptional interpersonal skills.
Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.
The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders. They are proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise. Multiple vacancies may be filled through this recruitment process. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
Customer Service: Provides clear and accurate information over the phone to callers on the housing application process, and housing assistance certification requirements and provides resource information for other agencies as required. Also provides general information about the Housing Authority and various housing programs.
Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team.
General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail.
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED.
One year of customer service experience OR an equivalent combination of education and experience.
Required Knowledge, Skills, and Abilities:
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.
Demonstrated success providing customer service over the phone, via email and in person.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast).
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Ability to work under stressful situations and manage stress appropriately.
Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
Shows willingness to learn new methods, procedures, and techniques.
Special Requirements:
Consent to and pass criminal records background check.
Consent to and pass required assessments.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $20.39 - $23.45 per hour (dependent upon qualifications). Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also provided. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy. PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below. www.kcha.org/employment/employeebenefits.aspx
