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Bellwether Housing Seattle, WA 98109, USA
Dec 14, 2018
Full time
For over 38 years Bellwether Housing has been Seattle's largest, and most respected, non-profit organization, providing affordable housing for low-income individuals and families. Bellwether Housing offers an uplifting work environment with a diverse group of talented professionals who are committed to our mission and values of creativity, collaboration, ambition, warm-heartedness, and professionalism. In service to Bellwether’s mission, Bellwether Housing Information Technology (BW - IT) strives to support impactful innovation that delivers measurable business value and provides a seamless toolset of technology (hardware, software and best practices) that encourages inclusivity and collaboration while being sourced in a fiscally conscientious way. Position Summary BW - IT has an exciting opportunity for a Yardi Product Specialist to join our small and collaborative team. Under the direct supervision of the IT Project and Operations Manager, this full-time position will have the opportunity to not only assist Bellwether with our largest and most complex systems implementation but to also help design, implement and manage the operational support and service model for Yardi Voyager 7S and related products for Bellwether Housing. We are looking for a dynamic Yardi Voyager 7S subject matter expert (SME) to jump right in and work on developing and maintaining partnerships with internal departments, external consultants and Yardi implementation staff. You will be responsible for helping Bellwether’s IT Project Manager translate business needs into product requirements and integrating those requirements into the platform. Your experience with creating and enforcing best practices for corporate accounting, property operations and training in a Yardi environment will help ensure that Bellwether’s ERP design and implementation are completed in a supportable and scalable manner.  You will be responsible for helping design and implement Bellwether’s Yardi operational support model and agreements initially. Then, you will develop, mentor, train and manage a matrixed team of support SMEs across the organization to support overall operational stability of the Yardi ERP. You will identify new products or features that solve problems and automate otherwise manual processes working in tandem with internal business partners. Interpersonal Competencies -  • Communication:  o Exceptional communication skills, both written and verbal, to various audiences and management levels within an organization. o Ability to clearly articulate technical solutions to non-technical audiences. o Proficient in producing audience-specific reports and presentations. • Conflict Management: o Demonstrated ability to actively listen to customers/internal partners about their needs and help translate those needs into solution designs that garner buy-in while being in-line with IT policies and standards. o Strong problem-solving skills. o Ability to recognize and reconcile competing priorities and mediate solutions. • Leadership: o Sensitive to both self-motivating factors as well as company priorities when prioritizing and completing tasks. o Demonstrated ability to manage the work of team members who are not direct reports. o Ability to encourage and mentor team members. • Teamwork: o Demonstrated ability to work in cross-functional teams in a collaborative manner. o Strong group facilitating skills. o Ability to build team cohesion to support operational efficiency. Technical Competencies -  • Yardi Voyager 7S: 3 - 5 years of experience working with Yardi Voyager 7S Core and related add-on products (list can be provided), performing the following tasks: o Diagnosing, analyzing and troubleshooting software issues. o Planning for new product implementations. o Managing updates and new releases. o Implementing and improving training programs and communicating with department heads on training needs. o Continuously staying up to date with systems changes and updates to ensure knowledge of business systems is globally understood. o Assisting with system upgrades, implementations, and maintenance. • Microsoft Office 365 applications, including: Outlook, Calendar, SharePoint, Teams, Planner, Excel, Word, etc. Desired Experience • Technical Service Management: o ITIL experience. o Lead and analyse regular Service Operational Reviews and performance reporting – internal and customer facing to drive KPIs and deliverables. o Management of all major incidents and issues, driving problem management to identify & remove root causes to prevent reoccurrence & future issues. • Project Management/Business Analysis: o Experience working in a project environment with related documentation (charters, budgets, schedules, etc.). o Writing detailed product requirements including user stories for solution design and execution. o Working with project management tools - Microsoft Project, Planner, Trello and the like. o Working with project management methodologies - Waterfall, Agile, Kanban, etc. • Corporate Environment: o Preferred experience working in/for a housing development, affordable housing and/or property management company in a relevant capacity to the job description, i.e. property management professional, financial management, leadership, technical support, etc. o Non-profit experience also preferred Bellwether Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation:   $58,500 – 64,000 per year DOE, benefits Benefits:   If you’re working over 20 hours per week you can accrue 24 days of PTO in your first year. We have a 403(b)-retirement plan with employer matching after 15 months of service and we offer a health reimbursement plan to employees and dependents. We have flexible spending accounts, STD/LTD, life insurance, and commuter benefits. 
The Mockingbird Society Seattle, WA, USA
Dec 13, 2018
Full time
The Mockingbird Society is a non-partisan advocacy organization focused on transforming foster care and ending youth homelessness. We do this by creating, supporting, and advocating for racially equitable, healthy environments that develop youth and young adults at risk of or experiencing foster care or homelessness. Our efforts are rooted in and guided by the voices of the communities we serve and those with lived experience in the systems we are trying to change. Ultimately, we want each and every young person, regardless of race and individual experience, to reach adulthood with an equitable opportunity to thrive. POSITION SUMMARY The Youth Programs Manager will report directly to the Director of Youth Programs and will contribute significantly to our program delivery and advocacy goals. The successful candidate will be equipped with a strengths-based coaching mentality, a commitment to program quality and continuous improvement, and a passion for youth development, community engagement, and advocacy. The Youth Programs Manager works primarily out of our main office in Seattle and directly supervises our statewide Engagement Coordinators, whose top priority is to engage young people in year-round advocacy programming.  Chapters are in Seattle, Everett/Mt. Vernon, Tacoma, Olympia, Yakima, and Spokane, so frequent regional/statewide travel is required. This position will help guide program data collection and analysis as well as give input on event and annual surveys in collaboration with the Director of Youth Programs. The Youth Programs Manager will also be responsible for planning logistics of two major annual events, Youth Advocacy Day and the Youth Leadership Summit. ESSENTIAL RESPONSIBILITIES  Regional Chapters: Develop and implement annual workplan and activities for monthly chapter meetings Supervise, coach, mentor and evaluate the Engagement Coordinators. Guide and support Engagement Coordinators in developing and implementing regional youth engagement plans and oversee the coordination of activity and event logistics. In collaboration with the Policy and Advocacy team, guide and support Engagement Coordinator team as they work with young people throughout the policy and advocacy cycle to identify systemic problems, define solutions, refine proposals, and advocate for change. Ensure policies supporting participant safety are implemented with fidelity; respond to incidents and communicate effectively with the Director of Youth Programs and team members as needed. Coordinate, plan, and facilitate regular team meetings, trainings, and professional development opportunities. Regularly observe team members working in their assigned regions, and provide feedback and coaching to ensure best practices are effectively implemented across the department. Develop and maintain close relationships with key partners, including counterparts at host agencies where TMS staff are located. Events: Lead the planning and implementation of events including the Youth Leadership Summit, Youth Advocacy Day, and logistics for quarterly State Leadership Council meetings. Coordinate logistics, materials, guests, supporting staff, and the event programs. Monitor and track event budgets. Ensure event participant data is accurately reflected in the evaluation database. Ensure the safety and well-being of all participants throughout the duration of the events. Mockingbird Youth Speakers Bureau: Respond to speaking engagement requests and connections to Engagement Coordinators Support speaking engagement logistics with Engagement Coordinators and youth and young adult participants, including transportation, creating talking points/scripts, and planning events with external partners and the Youth Programs team. Assist the Youth Development Manager with developing public speaking curriculum, as needed. Coordinate with the Youth Development Manager to ensure timely release of trainings. Program Evaluation: Under the direction of the Director of Youth Programs and in collaboration with the Youth Development Manager: Participate in the development of an annual youth program evaluation plan. Assist in the development, implementation, and analysis of event surveys, training surveys, and an annual survey designed to measure participant outcomes. Generate custom reports as needed for grant-reporting purposes. QUALIFICATIONS Experience with, and/or commitment to having, race equity, social justice, and LGBTQ/cultural competence be a workplace priority. Successful track record in working with youth who have been impacted by the foster care system or other child welfare systems. Excellent supervisory, coaching and mentoring skills. Proven relationship-building skills with youth and young adults. Understanding of, and commitment to, youth/adult partnership philosophy. Excellent interpersonal and relationship-building skills; ability to maintain a positive, professional, and service-oriented demeanor toward a variety of stakeholders. Excellent presentation, facilitation, and public speaking skills. Excellent written and verbal communication skills. Experience with, and/or commitment to having, race equity, social justice, and cultural competence be a workplace priority. Excellent project management skills; ability to multitask, meet deadlines, and balance priorities. Experience in program evaluation, including data collection, analysis, and reporting. Experience working with database systems, including queries and reports. Proficiency in the Microsoft Office (Excel, Word, PowerPoint). Bachelor’s degree in social work or related field, or a comparable combination of education and experience. Master’s in Social Work, or equivalent experience, is a plus. OTHER REQUIREMENTS Ability to perform physically; exerting 50 pounds of force occasionally and 10 pounds frequently. Upon date of hire, must be able to pass a Washington State and national criminal history check. Ability to travel locally and statewide, with occasional national travel for conference and events. Must have valid driver’s license, appropriate insurance and access to a vehicle or source of transportation for regular business use. Available to work some evenings and weekends with occasional travel. COMPENSATION The approved salary range for this position is between $48,000 and $58,000, depending on experience and qualifications. Benefits include medical/dental insurance, generous vacation, annual holidays, and a SIMPLE IRA retirement plan with employer match. EMPLOYMENT POLICY The Mockingbird Society is an Equal Opportunity employer. Employment is based upon individual qualifications without regard to race, color, sex, religion, national origin, citizenship, age, marital status, veteran status, disabilities, political ideology, sexual orientation, gender identity, or any other legally protected status. We welcome all applicants, especially individuals with experience as foster care providers, alumni of foster care, and those who have experienced youth homelessness. HOW TO APPLY Send resume and cover letter to jobs at mockingbirdsociety dot org with “Youth Programs Manager” in the subject line. The Mockingbird Society is committed to actively creating racial equity and eliminating the impact of intersectionality by embodying the changes we want to see in our work. Applicants are requested to include a statement regarding how they would support and further this goal in their cover letter.  Position is open until filled; priority consideration will be given to applications received by January 4, 2018. Due to our desire to most effectively use our time in service to our mission, we ask that prospective candidates follow the instructions above; no calls, please.                        
Bellwether Housing Seattle, WA, USA
Dec 12, 2018
Full time
Oversee all aspects of managing building, promoting a “sense of community” among residents with activities and services, working to solve problems and facilitate a responsible and positive community.  Complete leasing and move in tasks in accordance with Bellwether policies. Utilizing property management software, collect rent and monitor resident accounts. Complete initial and ongoing certification of residents as prescribed by Bellwether and/or HUD procedures.  Supervise building staff, providing direction and oversight for building and unit maintenance.  Work in collaboration with the Maintenance Department to coordinate work orders, preventative maintenance, and unit turnover. Act as liaison to agencies providing referrals and case management to the residents.   Ensure excellent customer services to residents and prospective residents. • Provide professional, responsive, unbiased, caring and knowledgeable interactions with applicants and current residents. • Possess knowledge of Bellwether policies, landlord tenant law, fair housing laws, and property management software procedures. • Be approachable, pleasant, professional, and knowledgeable in all interactions with applicants and current residents.  • Act in a calm, rational and professional manner in problem solving with tenants and staff. • Listen to tenant concerns, giving explanations of lease and building guidelines, utilizing Bellwether’s Grievance Policy when appropriate. Always seek to resolve complaints or client concerns, treating all parties in a respectful and helpful manner, regardless of their behavior. • Maintain confidentiality of applicant and tenant information. • Coordinate and engage in community building activities for residents on a quarterly basis. • Ensure that building and maintenance staff together manage the work order process in order to promptly address maintenance requests. • Assist residents with SHA paperwork, reviewing for accuracy before submitting to SHA on their behalf. • Maintain accurate file set up, filing and archiving of tenant files, including maintaining accurate tenant contact list.  Manage rent collection and property financial performance. • Collect and enter resident payments into eSite promptly, addressing tenant delinquencies in accordance with Lease, issuing notices as appropriate and assisting with evictions as necessary.   • Maintain clean resident accounts in eSite, ensuring residents are billed accurately, account balances are accurate and accounts are reconciled monthly. • Process monthly HAP requests to HUD, posting and reconciling payments in eSite monthly Manage leasing, maintenance and unit turnover processes.  Wait List Management (HUD Only): • Maintain waiting list for property in accordance with HUD handbook and Bellwether’s policies.  • Update wait list at least weekly, sending notification letters to prospects, and purging list at least twice per year.  • Answer inquiry calls, conduct thorough pre-screening for eligibility, and determine if applicants qualify for the wait list. Send pre-applications to prospects. • Collaborating with the Resident Services staff, maintain relationship with partnership agencies regarding set aside units, initiating contact on vacancies, assisting with client application process, and communicating residency issues with current clients. Leasing:  • Schedule application intake appointments for prospects. Assist applicants to accurately complete rental applications and supporting documentation.   • Process application, verifying rental and criminal history, income qualifications, etc. • Coordinate with applicant regarding move-in date, time and move in costs. Prepare and complete move in lease documents, collect move in payments, and establish resident account in property management software. Set up SCL accounts, ensure welcome bags are in the unit and compile move in packet for Portfolio Manager.   Move outs: • Complete move out inspections with residents, processing SODA’s with 14 days, and rental history before archiving file. • Coordinate unit turnover with Maintenance, completing pre-move out inspections, scheduling of onsite cleaning staff, and ordering supplies. Maintenance:  • Receive and process resident maintenance work orders in Netfacilities, assigning work orders for building staff, if appropriate, and closing out the work orders with time and labor hours when work is completed. • Monitor building needs, communicating to the Portfolio Manager, assisting in planning for capital improvements.    • Maintain and order adequate supplies, ensuring that storage rooms are kept organized and sufficiently stocked with necessary supplies. • Update and manage preventive maintenance schedules. • Conduct semiannual maintenance inspections in all units in accordance with OM.  Hire, Supervise, and Develop Cleaner Light Maintenance staff.  • Supervise building staff, sharing input with staff regarding performance evaluations, goals, and accomplishments.  • Facilities Associate: Provide direction and support to staff to troubleshoot maintenance emergencies and solve problems, working together to develop daily, weekly and monthly work plans.  Work with staff and Maintenance shop to coordinate and prioritize unit turns and safety concerns Coordinate with Maintenance shop on other assignments at other buildings, as needed. • Leasing Associate or Assistant Site Manager: Provide direction and oversight for leasing duties at the property. Ensure advertising, traffic logs, and applicant status are updated.  Ensure that Bellwether properties are maintained to high standards: • Oversee the unit turnover process to ensure that units are ready for new resident move-ins, and that their condition meets Bellwether standards. • Ensure the identification, completion, and tracking of preventive maintenance actions to keep buildings in excellent condition. • Respond, as needed, to after-hours emergencies, helping to contact resources and providing support and guidance to staff. • Apply proven green and sustainable operating practices, participating in actions to reduce environmental impacts and promote healthy living and work environments. Ensure property is operated in compliance with applicable laws and in compliance with funder requirements: • Possess knowledge of HUD 4350.3 Handbook.  • Utilize EIV for certifications, monthly and quarterly reports, as prescribed by HUD handbook and Bellwether policies.  • Complete annual and ongoing re-certification paperwork for residents according to Bellwether procedures, working with Compliance staff to follow up with residents on missing or additional required paperwork. • Prepare, assist, and assist Portfolio Manager in responding to findings for REAC inspections and Management Occupancy Reviews.  • Ensure fair housing and landlord/tenant laws and Bellwether policies and procedures are fully upheld. • Consistently enforce lease and rules, documenting incidents and accidents promptly. • Quickly and effectively take corrective actions for legal notices, as appropriate and with the Portfolio Manager’s guidance.  Monitor compliance.  Work with the Portfolio Manager on subsequent evictions. Engage and collaborate with Portfolio Manager, Property Management department and other Bellwether departments: • Work collaboratively with supervisor, providing information and updates on challenges and seeking input and direction. • Attend staff, ad hoc and all staff meetings as instructed. • Work collaboratively with social service agencies and resident services coordinators to meet resident needs and resolve problems. • Represent Bellwether as an ambassador to the communities and neighborhoods in which Bellwether is involved. • Exemplify good intrinsic characteristics, values, ethics, people skills and maintenance of confidentiality. Embody Bellwether’s ethics in your own work. • Undertake other duties as assigned. Requirements • 3+ years prior apartment management or leasing experience in the property management industry.  Equivalent education/experience may substitute for stated requirements. • High school diploma or GED (equivalent education and experience may be substituted for the stated requirements). • Experience and/or training in compliance requirements for HUD programs, including Section 8 and 811 PRAC. • Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests. • Experience in Fair Housing and local Landlord Tenant Law. • Dependable, highly motivated and organized individual, skilled at meeting deadlines and producing high quality work. • Good oral and written communication skills and ability to communicate in English. • Ability to work independently and as part of a team.  Positive attitude a must. • Experiencing working with Microsoft Office user applications, including Word, Excel, and Outlook. • Experience supervising staff. • Candidates selected for this position must pass a criminal history background check prior to employment with Bellwether Housing. Compensation:   $24.00 - $26.75, depending on experience
Bellwether Housing Seattle
Dec 07, 2018
Full time
For over 38 years Bellwether Housing has been Seattle's largest, and most respected, non-profit organization, providing affordable housing for low-income individuals and families. Bellwether Housing offers an uplifting work environment with a diverse group of talented professionals who are committed to our mission and values of creativity, collaboration, ambition, warm-heartedness, and professionalism. You will act as leasing agent for multiple Bellwether properties by responding to telephone and in-person requests for information on vacancies and resident qualification requirements. You will prescreen potential applicants for eligibility. It will be your responsibility to assist applicants in completing rental applications. You will also prepare resident leases and resident move-in materials. You will utilize property management software to track applicants, submit completed rental applications to Compliance for processing, and you will assist with receptionist and general office duties in assigned buildings. Position Responsibilities: 1. Prescreen Applicants: • Conduct prescreening of prospective applicants to determine if they meet income eligibility and other screening criteria. • Interact in a professional, responsive, and knowledgeable manner with prospective applicants, whether in person or by telephone, providing information, answering questions, and making appropriate referrals.  2. Application Processing: • Manage Outlook calendar for leasing appointments. • Assist applicants to accurately complete rental application and required supporting documentation. Explain WSHFC income qualification guidelines and other funding guidelines or restrictions.  • Update application files with progress notes daily, and update Application Status Tracking spreadsheet in each building folder. • Develop a collaborative system with Site Managers for applications in process, with detailed communication logs to ensure that application files are current.  • Accept screening fees, enter applicants in property management software and process applications including all income verifications and supporting documentation for Compliance. • Contact applicants for missing or additional information as needed. • Forward completed application to Compliance. • Keep applicants, Site Managers, and Maintenance informed of application status. • Notify applicants of approval or denial via telephone and follow up with letter on denials.  3. Approved Applicants: • Prepare a security deposit receipt listing the agreed upon move-in date. • Accept security deposit payments by money order or cashier's check, provide applicants with a signed copy of their security deposit receipt, and enter in software. • Approve any cash batches you create in eSite, providing a copy of the approved batch and any payments collected to the Resident Manager for deposit. • Coordinate with applicants and Site Managers regarding move-in date and time; update Outlook calendar and software. • Advise Maintenance and Site Managers about any changes in move-in date or time. 4. Lease Signing • Prepare lease documents. • Collect first rent payment, documenting in software, and provide receipt.  • Approve any cash batches you create in eSite, providing a copy of the approved batch and any payments collected to Site Managers for deposit. • Ensure accuracy of resident accounts in software, including move-in payments, concessions, prorates, lease memos, demographics, etc. • Using property management software, maintain an accurate resident list and unit vacancy list, immediately updating these with information received. • Forward necessary paperwork to SHA, if applicable, and follow up with Site Managers to ensure accurate rent rates and recording guidelines for SHA payments. 5. Marketing: • Assist Site Managers with weekly posting of ads on Craigslist, utilizing vFlyer and NW Housing Search. • Track all sources of traffic. • Assist Site Managers with competitive market surveys at least twice annually. • Evaluate vacant units to determine potential leasing hurdles, working with Site Managers and Property Managers to establish concessions or adjusting rent levels. 6. General: • Occasionally assist current residents with building maintenance issues, such as entering work orders into SharePoint and reaching out to appropriate staff for assistance, during Resident Manager absences. • Obtain knowledge and skills on HUD policies and procedures to possess general HUD knowledge including, but not limited to, fair housing laws, move-in and tenant initial certification process, and property specific program regulations. • Maintain confidentiality of applicant and resident information. • Ensure fair housing, landlord/tenant laws, and Bellwether policies and procedures are fully observed. • Actively engage in staff meetings, effectively communicating challenges and remaining solution-focused. • Participate as a team member with Property Management staff to troubleshoot problems as they arise, and suggest/initiate procedural changes as needed. • Be supportive of overall team and organizational goals, taking on other duties as necessary to accomplish group objectives. • Display a positive attitude about work activities and the organization. Embrace Bellwether's mission and values of respect, integrity, community and excellence. Requirements • High school diploma or GED. • One year prior work experience in apartment leasing or high volume customer service role in the property management industry. Exceptional customer service aptitude, including problem-solving skills and ability to respond quickly and tactfully to customer requests. • Knowledge of and/or training in Fair Housing Laws and Landlord/Tenant Laws. • Experience working with Microsoft Office applications (Word, Excel, and Outlook). • Ability to remain calm under pressure. • Dependable, self-motivated, and organized individual skilled at multi-tasking, meeting deadlines, and producing high quality work. • Good oral and written communication skills in English. • Ability to work independently or as part of a team. Positive attitude a must. • Must be able to type at least 40 wpm. • Enjoys sales activities, including closing. • Demonstrated ability to interact with diverse populations. Desired Qualifications: • Experience in subsidized or affordable housing, with screening and income qualifying applicants. • Bilingual in English/Spanish, English/Tigrinya, and English/Amharic. • Prior experience working with property management software. • Knowledge of Low Income Housing Tax Credit program (WSHFC guidelines) and Section 8 (project-based and tenant-based) applicant processing procedures. Other Position Requirements: • Candidates selected for this position must pass a criminal history background check prior to employment with Bellwether Housing. • Candidates selected for this position must have a valid driver's license.