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King County Housing Authority 700 Andover Park West, Tukwila, WA, USA
Jan 14, 2020
Full time
Job Summary About King County Housing Authority The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. KCHA is recruiting a talented professional who is knowledgeable about the rental housing industry; who is skilled at building strong cross-sector partnerships; and who is passionate about expanding housing opportunities for participants in KCHA's Housing Choice Voucher (HCV) program.  The Owner Liaison position is an excellent opportunity for someone who is self directed, driven by results, and committed to the highest standards in public service.    This position offers the ideal candidate the opportunity to join KCHA and build on KCHA's positive reputation in the community serving 12,000 households in partnership with approximately 3,000 owners throughout King County.   Being authentic, flexible, and customer-focused are key principles necessary to be successful in this position. The position reports to the Director of Housing Choice Voucher Programs. Essential Functions                                               This exciting opportunity will lead agency-wide efforts to effectively market the CV program to new and existing landlords and owners.  The goal of this position is to expand the number of units available to families receiving rental assistance by: Analyzing KCHA's leasing statistics, market data and other sources of information. Developing, updating and managing high quality marketing materials and program information. Organizing workshops and focus groups to effectively market program and educate managers/owners participating in the program. Attending industry conferences and community meetings to conduct presentations and workshops. Developing and maintaining a network of professional contacts in the property management and real estate industry. Maintaining an in-depth knowledge of CV program rules and procedures. Serving as the primary point of contact for property managers/owners concerns and complaints. Developing recommendations to modify and update KCHA policies and procedures that improve customer service. Negotiating and drafting formal MOUs on a case-by-case basis that provide preferred access to available units. Conducting quick turnaround HQS inspections and rent reasonable studies as needed to secure units. Administering and monitoring usage of flexible funding to assist families with rental application fees and security deposits.  Requires regular and frequent travel to conduct property site visits and meetings. Click here for additional details regarding this job classification. Qualifications and Competencies Required Qualifications: Associate's Degree in Business, Marketing, Communications, or closely related field AND A minimum of three  years of experience with public housing, property management, real estate, sales, or housing authority programs   OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills and Abilities: Establishes and nurtures relationships with stakeholders, regularly inviting feedback and suggestions; works cooperatively with others as an active member of a team. Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns; has exceptional public speaking skills. Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.  Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills. Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment. Adapts to changing business needs, conditions, and work responsibilities; responds positively to change, embracing and using new practices or values. Works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect.  Proficiency with MS Office to include Word, Excel, Outlook, and database software. Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license and own or have access to a vehicle to regularly travel between work sites, or have an alternative reliable mode of transportation.  Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Salary & Benefits:  The starting salary range for this position is $31.22 - $36.48 per hour.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave,  tuition reimbursement, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment; the incumbent will frequently use standard office equipment including personal computers, telephone and related equipment. Work will require travel to KCHA and partner work locations.  May work in a high-volume processing office with tight deadlines.   Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.   
King County Housing Authority 700 Andover Park West, Tukwila, WA, USA
Jan 14, 2020
Full time
Job Summary Do you have a passion for the underserved? Are you a proven leader with a gift for providing and inspiring exceptional customer service? Do you tend to see the big picture clearly and then enjoy sharing that vision with others?  If you are a very organized, detail oriented professional in the housing industry with a successful track record of mentoring and motivating others, we might have a great opportunity for you. The Senior Housing Program Manager for the Supportive Housing team will be responsible for leading a unit of professionals that are dedicated to the ongoing success of a nationally recognized housing program.  WHAT YOU WILL DO: Mentor and support assigned staff in the unit including hiring, evaluating and staff planning, providing training, direction and oversight to individual staff and ensuring they are well equipped and prepared to fulfill their very important roles. Negotiating and resolving issues or disputes with landlords, clients and agencies. Evaluating the rules and regulations to determine the appropriate course of action when clients are denied eligibility for the program, or when housing assistance is terminated. Lead and support program planning, implementation and ongoing program management that service highly vulnerable people. Work with Homeless Housing department and support cross-system, organizational, and department teams to manage supportive housing programs.  Work may include planning and facilitating meetings; developing work plans, timelines, program logic, tracking methods, and reports. The Senior Housing Program Manager reports to the Associate Director of Housing Choice Voucher Programs. The Housing Choice Voucher Program in the Supportive Housing department currently manages the work of 10 staff and works with over 40 local non-profit organizations and systems of care to provide oversight of over 3,000 units of subsidized housing.   King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Click here for additional details regarding this position's classification specification. Qualifications and Competencies Required Qualifications: Bachelor's Degree AND A minimum of three years of professional work experience in supportive/affordable housing, program development, program management, homeless services OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills and Abilities: Experienced supervising staff to include coaching, mentoring, evaluating and providing strong leadership to support employees in achieving goals and objectives in a dynamic and regulated work environment.  Seasoned experience working directly with clients, ensuring compliance with the rules and regulations relating to housing assistance programs Exceptional communication skills, both verbally and in writing, especially when it comes to communicating with people from diverse cultural and ethnic backgrounds Proven ability to analyze, assess, document, support and present information to move decisions forward in a professional environment An established mission focused career in the housing industry Experienced and confident communicator that demonstrates excellent verbal, written, and presentation skills; exhibits astute interpersonal skills and diplomacy Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment. Contributes to a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation. Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license to regularly travel between work sites or have an alternative reliable mode of transportation.  Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Salary & Benefits: The starting salary range of this position is $74,670 - $90,000 annually.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment.  Work may require high volume processing with tight deadlines. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 
King County Housing Authority Shoreline, WA, USA
Dec 27, 2019
Full time
Housing Assistant- Central Applications Center (Shoreline) Job Summary The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role.  The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center.  Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring: A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants. Excellent communication skills as they will be working directly with our clients and third party agencies. An ability to handle a high volume of calls from a switchboard. A proven track record of being dependable. Experience working with diverse clientele and staff. Self-motivated professional with exceptional interpersonal skills. Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations. The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders. They are proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise. Multiple vacancies may be filled through this recruitment process. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Essential Functions Customer Service: Provides clear and accurate information over the phone to callers on the housing application process, and housing assistance certification requirements and provides resource information for other agencies as required. Also provides general information about the Housing Authority and various housing programs. Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team. General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail. Click here for additional details regarding this position's classification specification. Qualifications and Competencies Required Qualifications:   High School Diploma or GED. One year of customer service experience OR an equivalent combination of education and experience.  Required Knowledge, Skills, and Abilities:   Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.  Demonstrated success providing customer service over the phone, via email and in person. Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast). Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds. Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information. Ability to work under stressful situations and manage stress appropriately. Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking. Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others. Shows willingness to learn new methods, procedures, and techniques. Special Requirements: Consent to and pass criminal records background check. Consent to and pass required assessments. Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Salary & Benefits: The starting salary range of this position is $20.39 - $23.45 per hour (dependent upon qualifications).  Performance based merit increase opportunities and COLAs are reviewed on an annual basis.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also provided. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy.   PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below.    www.kcha.org/employment/employeebenefits.aspx   
King County Housing Authority
Dec 20, 2019
Part time
King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing.  KCHA provides innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals.  We transform lives through housing. The Customer Service Support internship is an ideal opportunity for a Housing Authority resident, student or recent graduate that has a passion for social work and providing support to the participants in KCHA's Housing Choice Voucher (HCV) program.  This internship will offer an opportunity to acquire hands-on experience by supporting diverse populations through positive customer service and administrative support.  Multiple internships may be filled through this recruitment. Typical job duties may include: Provide polite customer service to residents, staff and the community. Answer phones and direct callers to appropriate staff or department; answer basic questions. Perform routine filing, scanning and proofreading documents. Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases. Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc. Other duties as assigned. Required Qualifications: Qualifications and Competencies Recent High School graduate OR Current student or recent graduate from a college/university program in Business, Social Work, or related field. Clerical and/or customer service experience.  Required Knowledge, Skills, and Abilities:   Basic experience with word processing and spreadsheet software. Strong written and verbal communications skills with the ability to clearly and effectively communicate with individuals and groups. Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately. Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately. Ability to work independently and in a team environment exhibiting a strong work ethic and accountability in completing work. Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect.  Special Requirements: Consent to and pass criminal records background check. Consent to and pass required assessments.  Application Requirements: To be considered for this opportunity, you must: Position Information and Application Process Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.