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Providence Health & Services Issaquah, WA, USA
Feb 18, 2018
Full time
THE ROLE Swedish is calling a Chief Operating Officer to Issaquah, WA. The Chief Operating Officer provides operational leadership, management, and direction to Swedish Medical Center Issaquah Campus. This leader ensures the delivery of high quality, cost effective health care consistent with Triple Aim and the mission of Swedish Health Services. The COO will function as a member of multiple advisory boards and leadership councils which have the responsibility for development, and implementation of an integrated delivery system across the Region. In this position you will: Serve as a member of regional councils working cooperatively with team members on the development, implementation and evaluation of the integrated delivery system. Provide leadership to the organization to maximize quality, cost effectiveness, and responsiveness. Selects and develops executive managers and department leaders who will meet the organization's goals and objectives. Maintain high employee morale and positive relationships with employees in a manner that results in high employee satisfaction. Support and develop management team to build a high performing and productive team. Provide leadership to the patient experience across the continuum of care. Motivate the management team and workforce to deliver a high level of care achieving quality outcomes and excellence in patient care. Build and maintain strong and positive relationships with Medical Staff, for both the Medical Center and Clinical programs, to integrate physicians into decision-making processes and to ensure that physician needs are heard and addressed. Operate the organization to ensure its financial strength, reviewing results on an on-going basis and taking corrective action to achieve the annual budget. Participate in the Swedish strategic planning and budgeting processes and develop and implement action plans to ensure Swedish achieves its annual objectives. This leader is accountable for achieving organizational success indicators and objectives, consistent with the strategies of the System and Region. Provide leadership and work collaboratively with managers and staff to evaluate new opportunities. Develop programs and services that improve the organization's market position and address community needs. Lead quality improvement initiatives, utilizing appropriate tools and resources such as Lean and change management techniques to insure the organization is in continuous improvement model to achieve better delivery of services. Implement high standards of service for care, oversee system for monitoring quality, intervening as appropriate to take corrective action and ensure accreditation and regulatory guidelines are met. Collaborate with colleagues and team members in providing strategic recommendations and advice. Works collaboratively with others to eliminate unnecessary organizational redundancy and duplication and to better meet the needs of the community for quality, affordable health care. Represent Swedish Issaquah and the communities served in an appropriate manner. Demonstrates positive interactions with the public, and positive interpersonal relations in dealing with all employees, supervisors, and other department employees to maximize productivity, quality of work life and commitment to diversity. Provide leadership in integration interests of physicians, physician organizations, other health systems, health plans, Hospital and shared services employees that provides an effective and efficient continuum of services to members and patients. Provide leadership and/or directs affiliations with other health systems in Providence St. Joseph Health. As health care evolves, our team is responding with a vision and core strategy to transform and innovate at scale. PSJH and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves. ABOUT YOU Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of Swedish. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve. Qualifications: REQUIREMENTS A Master’s Degree in Health or Hospital Administration, Business Administration or a related field is required. At least six years of senior level leadership experience in a health care delivery organization. The COO should have personal values compatible with those of Swedish. Working knowledge and understanding of the current trends and change taking and implications to Swedish. Evident success in repositioning large organizations in a changing market. Knowledge of the principles of change management and process improvement tools and techniques. ABOUT SWEDISH HEALTH SERVICES Since its founding in 1910, the nonprofit Swedish Health Services has grown into the greater Seattle area’s largest, most comprehensive medical system. It encompasses five hospital campuses – First Hill, Cherry Hill, Ballard, Edmonds, and Issaquah – ambulatory care centers in Redmond and Mill Creek, and a network of more than 180 primary care and specialty clinics throughout the greater Puget Sound area. All Swedish campuses are fully accredited. The system encompasses 1,512 licensed beds; 13,029 employees; and 4,289 physicians and allied health professionals. In 2016, it logged 11,889 births; 217,957 emergency room visits; 68,926 inpatient admissions; 49,112 surgeries; and 2,480,938 general outpatient visits (unrelated to surgery or emergency room visits). In independent research by National Research Corporation, Swedish is consistently named the area’s best hospital, with the best doctors, nurses, and care in a variety of specialty areas. Swedish has also created a number of specialty institutes – women’s/children, Orthopedic Institute, Digestive Health Network, the Cancer Institute, Heart and Vascular Institute, Neuroscience Institute, and. Swedish ‘S innovative care has made it a regional referral center for leading-edge procedures such as robotic-assisted surgery and personalized treatments in a variety of areas. We offer a full comprehensive range of benefits - see our website for details Our Mission As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service. About Us Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Schedule: Full-time Shift: Day Job Category: Leadership Location: Washington-Seattle Req ID: 172215
WWU Small Business Development Center Bellingham, WA 98225, United States
Feb 18, 2018
Full time
About the Position: The Small Business Development Center Certified Business Advisor- Western Washington University (SBDC CBA- WWU) provides one-on-one counseling / technical assistance to business owners on financial analysis, financing, business plans, marketing, personnel issues, management and other business issues at Western Washington University's Small Business Development Center (SBDC). This position provides technical assistance to specialized markets, including rural entrepreneurs, startup businesses and second stage businesses. The CBA is expected to implement business outreach program independently and autonomously; make decisions as to client mix, marketing outreach efforts, client counseling, schedule and direction of specialty area; assess client needs and determine best options or resources to help client achieve solutions.    This position supports the SBDC Director in coordinating the resources of the federal, state, and local governments with the resources of the University and the non-profit and private sectors to promote growth, expansions, innovation, increased productivity, and management improvement in small businesses and prospective small businesses in the rural areas of Whatcom County.   About the Department and University: The SBDC program is designed to provide high quality business and economic development assistance to small businesses and entrepreneurs in order to promote growth, expansion, innovation, increased productivity and management improvement.   The Small Business Development Center supports Western’s mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities.  We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.    Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the Cascade mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia.  Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.      Position Responsibilities: Business Advising Provide technical assistance to clients in areas of business that include but are not limited to the development of business plans, management issues, marketing, organizational structure, and financial analyses. Manage and submit client activity reports in specified formats and timelines. Monitor and measure key performance indicators and meet deliverables. Attend weekly one-on-one meetings with director, as well as participate in monthly WSBDC network regional and state conference calls and meetings. Maintain CBA certification, or equivalent, as specified by the SBDC Director Gather statistical and programmatic report information and develop reports for stakeholders and funders on regular basis. Identify research or educational opportunities based on client Conduct, review and disseminate research. Produce thorough and accurate work in a timely manner. Represent the SBDC at events, meetings and functions on a local, state and national level. Support the development and implementation of annual strategic plan for the SBDC. Aptitude for problem solving and ability to teach, manage and work with clients and staff with motivation and enthusiasm. Communicate professionally and effectively at all levels of the organization, with other agencies and the general public, including culturally diverse populations, with the use of tact, discretion and courtesy. May supervise lower level staff Client Research and Educational Opportunities Conduct, review and disseminate research. Identify and stay updated on business research resources including websites, library resources, databases and other relevant business resources. Conduct research as needed for clients using advanced Internet searches, library resources, databases and the SBDCnet research center tools. Review research and analyses for clients and present the information in client-friendly formats Independently review and analyze client financial statements and identify problems and opportunities Provide direction and coordination for WWU faculty applied learning projects Develop, coordinate and conduct seminars and training programs to support specialized program needs (Rural or startup businesses) May be responsible for developing project budgets for specialized programs Work independently in designated program areas (rural outreach) and make independent decisions regarding client services in assigned territories and to rural clients. Develop and deliver entrepreneurial training and workshop presentations for the diverse population of Whatcom County on an as-needed basis. Develop, implement and maintain referral capability and working relationships with representatives from other businesses, agencies and organizations. Serve as an advocate for businesses to community organizations and local government officials. Represent the SBDC and act as its spokesperson with WWU, business organizations, civic groups and governmental agencies and at regional and national meetings. Light travel required for clients at satellite offices or on-site visits. Develop, implement and maintain referral capability with local representatives from the Chambers of Commerce, Port of Bellingham and other local, state, and federal agencies in providing assistance to businesses. Provide referrals to and maintain working relationships with local professionals, such as bankers, attorneys, accountants, and consultants.   Required Qualifications: Master’s degree in business or in a related or technical field plus three years of experience related to business management OR a Bachelor’s degree in business or related field plus five years of experience related to business management Small business ownership and/or management or product development experience Demonstrated proficiency in financial analysis – especially as related to small businesses. Demonstrated ability to work effectively with diverse populations, including multicultural experience and cross-cultural communication skills. Communication skills that demonstrate the ability to correctly diagnose and effectively transform an often ill-defined problem and apply information, resources and processes to create a workable and usable solution. Proficient use of Microsoft Office Suite including Excel, Word, Outlook Ability to obtain or possession of Washington State Small Business Development Center (WSBDC) Business Advisor certification. (Certification must be obtained within 6 months of start date and maintained thereafter.)   Preferred Qualifications: Washington Small Business Development Center Certified Business Advisor designation Experience establishing relationships in a local economic development, community, or business context. Experience advising small businesses Self-starter with experience working in unique team environments with multiple funding partners or stakeholders Experience in economic or entrepreneurial development     Job Location: SBDC main office is downtown.  This position will be required to travel quite a bit to the rural areas of Whatcom County.   Bargaining Union: Not applicable.   Salary: Commensurate with experience and qualifications. Includes a full benefits package.   Application Instructions and Requested Documents: Applicants must apply online via Western’s Electronic Application System for Employment (EASE) at    A cover letter addressing the required and preferred qualifications, a resume, and the names and contact information for three professional references are required.  In your cover letter, please specifically address your ability to work effectively with diverse populations, including multicultural experience and cross-cultural communication skills.   Other Information:   Closing/Review Date:  Review of applications begins February 2, 1018; open until filled.      Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff.  Women, minorities, people with disabilities and veterans are strongly encouraged to apply.  In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex, disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs.  Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX & ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);   WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.  To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
YouthCare Seattle, WA, United States
Feb 18, 2018
Full time
AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity. ABOUT YOUTHCARE: YouthCare builds confidence and self-sufficiency for young people experiencing homelessness ages 12-24 by providing a continuum of care that includes homelessness prevention, street outreach, basic services, emergency shelter, housing, counseling, education, and employment training. Founded in 1974 as a three-bed emergency shelter program, our continuum now operates across nine locations and a variety of community-based partnerships. Several of our programs are national models, and we are a leader locally and across the country in serving runaway young people and young people experiencing homelessness , as well as young people who have experience sexual exploitation. POSITION SUMMARY: Supporting the strategic vision of the Chief Executive Officer (CEO), the Chief Program Officer (CPO) is responsible for leading and managing a comprehensive array of services and programs. The CPO will lead 5 directors and more than 10 programs, delivered across 16 sites with regular full time staff, contingent staff and part-time staff totaling over 150.  The CPO will review, on an on-going basis, services being offered and develop new programs as needs emerge. The CPO will be responsible for all activities related to licensure, contracts and resultant negotiations.  The CPO has five major areas of responsibility: Program Strategy and Best Practices Performance Management Coaching and mentorship Agency Leadership Partnership Relationship Management ESSENTIAL RESPONSIBILITIES: The CPO will partner with their peers including the Development Officer, Chief Financial Officer, Human Resources Officer and the Learning and Impact Officer in order to effectively lead and steward YouthCare’s programs and Theory of Change-related initiatives. Aligns staff and other resources to most effectively lead YouthCare’s strategic and programmatic objectives associated with the Agency’s long term goals and annual program plan and objectives. Work closely with internal partners to ensure programmatic coordination and communications between program staff and resource groups. Oversees the development of program policies, rules, and protocol handbooks for all program components. Create a culture of learning, providing inspiring leadership, coaching and continuous improvement throughout the program areas.  Promote regular and ongoing opportunities for all staff and young people to give feedback on program and services. Lead and cultivate a team of high performing directors with a strategic focus on recruitment, training, and retention strategies. Ensure that all program activities operate within the Agency’s bounds of fiscal stewardship and consistent operation within the Agency’s values. Provide consultation and support to department directors during crises Negotiate contracts and other agreements This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description. QUALIFICATIONS – MINIMUM REQUIREMENTS:       Prior experience of 10 or more years in a not-for-profit agency of at least 13 million dollars of annual revenue; similar experience with a for-profit business may also be considered. Highest personal integrity and professional ethic. Previous experience with a social services agency, preferably one addressing youth-at-risk, homelessness, child welfare, juvenile justice or similar issues. Demonstrated success defining programmatic strategy to guide prioritization and decision-making. Experience with, or a detailed understanding of, trauma informed practices, harm reduction, and client centered work Experience and ability to respond to crises, either in person or through support of staff Fiscal competence with a robust record of running financially sound programs and organizations by keeping expense-to-revenue ratios in line, and setting and following policies, procedures, and budgets. A leader with a high emotional IQ who brings out the best in their team members; a self-aware team builder who listens to internal and external input and takes decisive action. Demonstrated ability to address tactical issues in the short-term while executing a long-term strategic vision. A commitment to social justice and addressing system oppression A great communicator with the ability to help staff at all levels connect the value of their work with the impact to the young people we serve. Demonstrated ability to create a culture of inclusion among staff, board members, and volunteers by integrating contributions and ideas that serve our mission and values. PREFERRED REQUIREMENTS: Bachelor’s Degree; Master’s Degree in Social Work or comparable area of study strongly preferred, Master’s Degree in Business Administration/Management or comparable area of study also considered. CONDITIONS OF EMPLOYMENT: Valid state identification or passport. Current TB Test. Successful completion of pre-service training as required by contracting agency. Training may include: New Employee Training, Cultural Proficiency training, CPR/First Aid and HIV/AIDS training, CSEC and Right Response training, Defensive Driving and 15-Passenger Van training. Must possess a valid WA State Driver’s License and have the ability to drive. Computer software skills including Windows, Microsoft outlook, Microsoft Word Initiative, creativity, reliability, flexibility, thoroughness Strong verbal and written communication skills with good quality spelling, grammar and punctuation High integrity when dealing with a broad array of cultures and restricted and/or confidential information. Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people. Ability to coordinate overall program functioning. Ability to maintain professional boundaries with clients while building trust and respect. May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis. Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices. PHYSICAL REQUIREMENTS: Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs. BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period. EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. People of Color and Members of the LGBTQ community are strongly encouraged to apply.