Curaytor
Remote
Reporting directly to the Manager of Customer Success, the Customer Success Manager (CSM) is responsible for driving product adoption, maximizing value, and the overall success of clients using our proprietary technology and strategies. Our CSMs possess a sense of autonomy, ownership of their clients’ success, and are dedicated to helping every client realize their value with a Curaytor partnership.
Core Duties & Responsibilities
Be the trusted advisor and advocate for 75-100 clients
Engage clients with regular strategy calls and live group coaching to derive maximum value from their investment in Curaytor
Conduct executive business reviews to review the results of the previous 180 days
Monitor customer health and customer loyalty to mitigate churn risk
Collaborate with Onboarding Specialists to ensure early adoption and repeated success
Collaborate with Support Team to resolve customer inquiries and escalations
Work on other special projects as needed...
