King County Housing Authority
700 Andover Park West, Tukwila, WA, USA
Job Summary
Do you have a passion for the underserved? Are you a proven leader with a gift for providing and inspiring exceptional customer service? Do you tend to see the big picture clearly and then enjoy sharing that vision with others? If you are a very organized, detail oriented professional in the housing industry with a successful track record of mentoring and motivating others, we might have a great opportunity for you. The Senior Housing Program Manager for the Supportive Housing team will be responsible for leading a unit of professionals that are dedicated to the ongoing success of a nationally recognized housing program. WHAT YOU WILL DO:
Mentor and support assigned staff in the unit including hiring, evaluating and staff planning, providing training, direction and oversight to individual staff and ensuring they are well equipped and prepared to fulfill their very important roles.
Negotiating and resolving issues or disputes with landlords, clients and agencies.
Evaluating the rules and regulations to determine the appropriate course of action when clients are denied eligibility for the program, or when housing assistance is terminated.
Lead and support program planning, implementation and ongoing program management that service highly vulnerable people.
Work with Homeless Housing department and support cross-system, organizational, and department teams to manage supportive housing programs. Work may include planning and facilitating meetings; developing work plans, timelines, program logic, tracking methods, and reports.
The Senior Housing Program Manager reports to the Associate Director of Housing Choice Voucher Programs. The Housing Choice Voucher Program in the Supportive Housing department currently manages the work of 10 staff and works with over 40 local non-profit organizations and systems of care to provide oversight of over 3,000 units of subsidized housing. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree AND
A minimum of three years of professional work experience in supportive/affordable housing, program development, program management, homeless services OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Experienced supervising staff to include coaching, mentoring, evaluating and providing strong leadership to support employees in achieving goals and objectives in a dynamic and regulated work environment.
Seasoned experience working directly with clients, ensuring compliance with the rules and regulations relating to housing assistance programs
Exceptional communication skills, both verbally and in writing, especially when it comes to communicating with people from diverse cultural and ethnic backgrounds
Proven ability to analyze, assess, document, support and present information to move decisions forward in a professional environment
An established mission focused career in the housing industry
Experienced and confident communicator that demonstrates excellent verbal, written, and presentation skills; exhibits astute interpersonal skills and diplomacy
Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment.
Contributes to a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation.
Special Requirements:
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license to regularly travel between work sites or have an alternative reliable mode of transportation.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $74,670 - $90,000 annually. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment. Work may require high volume processing with tight deadlines. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Jan 14, 2020
Full time
Job Summary
Do you have a passion for the underserved? Are you a proven leader with a gift for providing and inspiring exceptional customer service? Do you tend to see the big picture clearly and then enjoy sharing that vision with others? If you are a very organized, detail oriented professional in the housing industry with a successful track record of mentoring and motivating others, we might have a great opportunity for you. The Senior Housing Program Manager for the Supportive Housing team will be responsible for leading a unit of professionals that are dedicated to the ongoing success of a nationally recognized housing program. WHAT YOU WILL DO:
Mentor and support assigned staff in the unit including hiring, evaluating and staff planning, providing training, direction and oversight to individual staff and ensuring they are well equipped and prepared to fulfill their very important roles.
Negotiating and resolving issues or disputes with landlords, clients and agencies.
Evaluating the rules and regulations to determine the appropriate course of action when clients are denied eligibility for the program, or when housing assistance is terminated.
Lead and support program planning, implementation and ongoing program management that service highly vulnerable people.
Work with Homeless Housing department and support cross-system, organizational, and department teams to manage supportive housing programs. Work may include planning and facilitating meetings; developing work plans, timelines, program logic, tracking methods, and reports.
The Senior Housing Program Manager reports to the Associate Director of Housing Choice Voucher Programs. The Housing Choice Voucher Program in the Supportive Housing department currently manages the work of 10 staff and works with over 40 local non-profit organizations and systems of care to provide oversight of over 3,000 units of subsidized housing. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree AND
A minimum of three years of professional work experience in supportive/affordable housing, program development, program management, homeless services OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Experienced supervising staff to include coaching, mentoring, evaluating and providing strong leadership to support employees in achieving goals and objectives in a dynamic and regulated work environment.
Seasoned experience working directly with clients, ensuring compliance with the rules and regulations relating to housing assistance programs
Exceptional communication skills, both verbally and in writing, especially when it comes to communicating with people from diverse cultural and ethnic backgrounds
Proven ability to analyze, assess, document, support and present information to move decisions forward in a professional environment
An established mission focused career in the housing industry
Experienced and confident communicator that demonstrates excellent verbal, written, and presentation skills; exhibits astute interpersonal skills and diplomacy
Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment.
Contributes to a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation.
Special Requirements:
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license to regularly travel between work sites or have an alternative reliable mode of transportation.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $74,670 - $90,000 annually. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment. Work may require high volume processing with tight deadlines. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Housing Assistant- Central Applications Center (Shoreline)
Job Summary
The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role. The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring:
A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
Excellent communication skills as they will be working directly with our clients and third party agencies.
An ability to handle a high volume of calls from a switchboard.
A proven track record of being dependable.
Experience working with diverse clientele and staff.
Self-motivated professional with exceptional interpersonal skills.
Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.
The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders. They are proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise. Multiple vacancies may be filled through this recruitment process. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
Customer Service: Provides clear and accurate information over the phone to callers on the housing application process, and housing assistance certification requirements and provides resource information for other agencies as required. Also provides general information about the Housing Authority and various housing programs.
Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team.
General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail.
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED.
One year of customer service experience OR an equivalent combination of education and experience.
Required Knowledge, Skills, and Abilities:
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.
Demonstrated success providing customer service over the phone, via email and in person.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast).
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Ability to work under stressful situations and manage stress appropriately.
Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
Shows willingness to learn new methods, procedures, and techniques.
Special Requirements:
Consent to and pass criminal records background check.
Consent to and pass required assessments.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $20.39 - $23.45 per hour (dependent upon qualifications). Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also provided. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy. PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below. www.kcha.org/employment/employeebenefits.aspx
Dec 27, 2019
Full time
Housing Assistant- Central Applications Center (Shoreline)
Job Summary
The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role. The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring:
A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
Excellent communication skills as they will be working directly with our clients and third party agencies.
An ability to handle a high volume of calls from a switchboard.
A proven track record of being dependable.
Experience working with diverse clientele and staff.
Self-motivated professional with exceptional interpersonal skills.
Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.
The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders. They are proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise. Multiple vacancies may be filled through this recruitment process. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
Customer Service: Provides clear and accurate information over the phone to callers on the housing application process, and housing assistance certification requirements and provides resource information for other agencies as required. Also provides general information about the Housing Authority and various housing programs.
Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team.
General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail.
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED.
One year of customer service experience OR an equivalent combination of education and experience.
Required Knowledge, Skills, and Abilities:
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.
Demonstrated success providing customer service over the phone, via email and in person.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast).
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Ability to work under stressful situations and manage stress appropriately.
Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
Shows willingness to learn new methods, procedures, and techniques.
Special Requirements:
Consent to and pass criminal records background check.
Consent to and pass required assessments.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $20.39 - $23.45 per hour (dependent upon qualifications). Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also provided. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy. PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below. www.kcha.org/employment/employeebenefits.aspx
Job Summary
The new PM will perform administrative and supervisory work managing the operations and maintenance of the Cascade (Kent) portfolio. This person will ensure that the property is operated in an efficient, cost effective manner while providing high quality, well maintained housing for the residents. Responsibilities will include supervision of the maintenance staff. The team will be managed to ensure that all daily work orders, vacates, emergencies, and preventative maintenance are performed and that lease agreements and resident issues are handled in a timely and effective manner. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
Qualifications and Competencies
Required Qualifications:
Associate's Degree AND
Three years of relevant work experience in public housing and/or housing property management OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Demonstrated ability to prepare and maintain records (manual and electronic) and reports with a high level of accuracy and attention to detail.
Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Analyzes problems, identifies alternative solutions and consequences of proposed actions, articulates possibilities, and implements recommendations to support goals; demonstrates critical, creative, and reflective thinking.
Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
Communicates effectively and collaboratively with individuals and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license to travel between work sites as required.
Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $64,929.72 - $75,886.61 annually. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily at the portfolio sites, where incumbents are required to walk the properties, climb stairs, walk on uneven ground, enter units in various conditions, and work in inclement weather or emergency situations. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dec 19, 2019
Full time
Job Summary
The new PM will perform administrative and supervisory work managing the operations and maintenance of the Cascade (Kent) portfolio. This person will ensure that the property is operated in an efficient, cost effective manner while providing high quality, well maintained housing for the residents. Responsibilities will include supervision of the maintenance staff. The team will be managed to ensure that all daily work orders, vacates, emergencies, and preventative maintenance are performed and that lease agreements and resident issues are handled in a timely and effective manner. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link .
Essential Functions
Qualifications and Competencies
Required Qualifications:
Associate's Degree AND
Three years of relevant work experience in public housing and/or housing property management OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Demonstrated ability to prepare and maintain records (manual and electronic) and reports with a high level of accuracy and attention to detail.
Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Analyzes problems, identifies alternative solutions and consequences of proposed actions, articulates possibilities, and implements recommendations to support goals; demonstrates critical, creative, and reflective thinking.
Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
Communicates effectively and collaboratively with individuals and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass a driver's and criminal records background check.
Must possess a valid driver's license to travel between work sites as required.
Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $64,929.72 - $75,886.61 annually. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily at the portfolio sites, where incumbents are required to walk the properties, climb stairs, walk on uneven ground, enter units in various conditions, and work in inclement weather or emergency situations. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
King County Housing Authority
600 Andover Park West, Tukwila, WA, USA
Job Summary
About King County Housing Authority
King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the County, and annually, the agency serves over 55,000 low-income individuals.
We transform lives through housing.
As one of the most highly regarded housing authorities in the United States, and the largest provider of affordable housing in the Pacific Northwest, KCHA continues to do excellent work toward achieving our vision.
Reaching for such an important goal means that we must have mission focused leaders, intent on moving the organization forward. The Authority has an exceptional opportunity for a strong and seasoned professional to join the organization as Regional Manager.
The Regional Manager will be based in Auburn and will lead and manage the Southeast region team which is responsible for roughly 1,200 units in the south and east portions of King County. The SE region is composed of 8 portfolios that are each managed by a Property Manager and support staff. The properties are located in Kent, Auburn, Renton, and Snoqualmie.
The selected individual will plan, direct, manage and review the work that is done in and around the public housing in their designated region. Taking responsibility for managing a large staff and multiple properties and rental units in the region, the Regional Manager works with the Property Managers to review and assess property management, building and asset maintenance, leasing, and legal issues. Other work will include reviewing property staffing, budgets, and operational reporting as well as assisting in the development and implementation of new policies and procedures. When necessary, this role is responsible for approving terminations of resident tenancies.
As proven leaders with demonstrated skill in inspiring others, the Regional Manager will train, coach and direct Property Managers and Maintenance staff. Working with and through others, they will ensure compliance with all applicable federal and local regulations.
Essential Functions
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree AND
A minimum of three years of relevant work experience in subsidized housing and/or property management at a Property Manager or higher level OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills, and Abilities: •Supervisory experience and effective supervisory skills to include coaching and mentoring to support employees in achieving Authority and individual goals; demonstrated ability to provide strong leadership in a dynamic, highly regulated work environment.
In depth knowledge of complex public housing issues, trends, principles, practices, and/or other applicable regulated housing programs and Authority policies and procedures.
Communicates plans and activities with leadership, colleagues, and subordinates in a manner that supports strategies for involvement and accomplishment of mission and outcomes; applies effective written and oral communication techniques to convey clear and timely messages; strong presentation skills.
Analyzes problems, identifies solutions, and articulates possibilities and recommendations; demonstrates critical, creative, and reflective thinking.
Utilizes excellent time management and problem solving techniques, and use of professional judgment in complex situations.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
Values open-mindedness, inclusion, multicultural perspective and multiple ways of knowing, thinking, and being; helps create a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation.
Strong level of knowledge with budget development, planning, analysis, and tracking.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Special Requirements: •Consent to and pass criminal record background check.
Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The salary range of this position is $92,423.21 - $108,019.62 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available.
Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment with frequent travel between work sites. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business.
Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
Nov 06, 2019
Full time
Job Summary
About King County Housing Authority
King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the County, and annually, the agency serves over 55,000 low-income individuals.
We transform lives through housing.
As one of the most highly regarded housing authorities in the United States, and the largest provider of affordable housing in the Pacific Northwest, KCHA continues to do excellent work toward achieving our vision.
Reaching for such an important goal means that we must have mission focused leaders, intent on moving the organization forward. The Authority has an exceptional opportunity for a strong and seasoned professional to join the organization as Regional Manager.
The Regional Manager will be based in Auburn and will lead and manage the Southeast region team which is responsible for roughly 1,200 units in the south and east portions of King County. The SE region is composed of 8 portfolios that are each managed by a Property Manager and support staff. The properties are located in Kent, Auburn, Renton, and Snoqualmie.
The selected individual will plan, direct, manage and review the work that is done in and around the public housing in their designated region. Taking responsibility for managing a large staff and multiple properties and rental units in the region, the Regional Manager works with the Property Managers to review and assess property management, building and asset maintenance, leasing, and legal issues. Other work will include reviewing property staffing, budgets, and operational reporting as well as assisting in the development and implementation of new policies and procedures. When necessary, this role is responsible for approving terminations of resident tenancies.
As proven leaders with demonstrated skill in inspiring others, the Regional Manager will train, coach and direct Property Managers and Maintenance staff. Working with and through others, they will ensure compliance with all applicable federal and local regulations.
Essential Functions
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree AND
A minimum of three years of relevant work experience in subsidized housing and/or property management at a Property Manager or higher level OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills, and Abilities: •Supervisory experience and effective supervisory skills to include coaching and mentoring to support employees in achieving Authority and individual goals; demonstrated ability to provide strong leadership in a dynamic, highly regulated work environment.
In depth knowledge of complex public housing issues, trends, principles, practices, and/or other applicable regulated housing programs and Authority policies and procedures.
Communicates plans and activities with leadership, colleagues, and subordinates in a manner that supports strategies for involvement and accomplishment of mission and outcomes; applies effective written and oral communication techniques to convey clear and timely messages; strong presentation skills.
Analyzes problems, identifies solutions, and articulates possibilities and recommendations; demonstrates critical, creative, and reflective thinking.
Utilizes excellent time management and problem solving techniques, and use of professional judgment in complex situations.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
Values open-mindedness, inclusion, multicultural perspective and multiple ways of knowing, thinking, and being; helps create a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation.
Strong level of knowledge with budget development, planning, analysis, and tracking.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Special Requirements: •Consent to and pass criminal record background check.
Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The salary range of this position is $92,423.21 - $108,019.62 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available.
Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment with frequent travel between work sites. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business.
Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
Summary
In 2018, Metro Transit was named Outstanding Public Transportation System among the nation's largest transit agencies. This award recognizes many achievements. Into this award winning organization, we are hiring an EEO (Non-Discrimination) Program Manager who will be responsible for overseeing the central management of Metro's EEO (non-discrimination) program. The EEO Program Manager for the Department of Metro Transit partners with Metro's EEO Officer and sets standards for the department-wide non-discrimination program. This position oversees and conducts assessments and employment discrimination investigations as required by federal, state, local and departmental, laws, regulations and policies. The EEO Program Manager serves the Metro employee community by helping to ensure that it is free of discrimination in employment policies and practices, thereby increasing the health and safety of our workforce. It serves King County communities by administering the process for potential Title VI complaints and by working in partnership with employees, managers and supervisors and colleagues to ensure that Metro is a workplace free of discrimination and therefor able to provide world-class service. This position is integral to supporting equity and social justice in the workplace and helps ensure that Metro is the employer of choice in the King County region and is a fabulous place to work for everyone. About King County and Metro: As the only county in the United States named after Dr. Martin Luther King, Jr., Metro proudly seeks to live up to his principles and values of equity and social justice for all. King County is home to many diverse communities, and at Metro we cherish all that is unique about them. We seek to ensure that our services are culturally responsive to all communities within our service area. Metro is striving to build an enduring legacy of diversity and inclusion, equity and social justice, employee engagement, innovation, continuous improvement, safety, and environmental sustainability. King County government and Metro Transit have adopted a pro-equity agenda to advance this legacy. We are actively developing the systems and standards necessary to achieve better outcomes for all of our residents and our employees. We are changing the way government delivers service--for example by actively engaging the people we serve in our planning processes. Through innovations like these Metro has won national recognition as a model of excellence. At King County Metro Transit we believe: Our diverse culture encompasses the unique perspectives, knowledge, skills and abilities, and the rich dimensions of identity each member of the Metro community brings to work every day. These perspectives and human dimensions are built through life experiences and membership in socially defined groups. The diverse experiences and perspectives of our employees help us serve King County residents in an equitable, and culturally responsive way.
Job Duties
This position is primarily responsible for the development and execution of Metro's EEO (nondiscrimination) Program including overseeing and conducting employment discrimination investigations in order to ensure the lack of discrimination in the workplace and increase diversity and the inclusion of all. The position also administers Metro's process for potential Title VI complaints. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. The EEO Program Manager is expected to provide leadership, model and apply equity and social justice shared values, behaviors and practices across all of the job duties such as:
Partner with Metro's EEO Officer to lead and manage the development of best practices, standard work, and new initiatives, to enhance the effectiveness of the EEO program.
Provide leadership in periodic grant review processes, EEO Program Reports and on-site reviews required by federal funding agencies.
Design and implement internal monitoring and reporting systems to measure program effectiveness.
Provide oversight and guidance to Metro managers, supervisors and staff in order to advance compliance with non-discrimination laws, regulations and policies;
Conduct and oversee employment discrimination fact-finding investigations and preparation of associated reports.
Provide department wide education, training and technical assistance (including on investigative methods and techniques) to ensure compliance with governing laws, regulations and policies.
Gather and analyze data (quantitative and qualitative) in order to identify notable trends and to report to employees, Metro leadership and other stakeholders in a meaningful way which increases understanding and commitment to non-discrimination, diversity and inclusion and equity & social justice.
Partner effectively with the County's Office of Equity & Social Justice, Office of Civil Rights and agencies from which Metro is a subrecipient of federal funds.
Partner with King County's Office of Civil Rights, unions and other internal and external stakeholders to ensure Metro is a workplace free of discrimination as required by law and that it is a diverse, and inclusive work environment for everyone.
Assist in the identification and securing of resources to support post-investigation workplace repair for affected work teams and groups.
Help all employees to recognize and embrace the important role they each play in achieving the overall agency goals of non-discrimination, diversity and inclusion
Administer Metro's Title VI complaint process.
Other duties as assigned.
Experience, Qualifications, Knowledge, Skills
We are looking for candidates who meet the following minimum qualifications :
Have three years of increasingly responsible technical and leadership experience in developing and implementing policies and practices to advance non-discrimination, racial justice and the advancement of equitable workplace cultures characterized by diversity and authentic inclusion, OR a combination of education, training, and/or professional or life experience which provides the equivalent background required to effectively perform the work of this position.
Advanced knowledge and experience related to designing and implementing EEO programs and performing and overseeing employment discrimination investigations.
Ability to build and sustain trust-based relations with people from all cultures & backgrounds and interact and influence effectively across all levels of positional authority within a large, complex, highly unionized organization.
Ability to create and facilitate open dialogue such that multiple and diverse perspectives and style are heard and respected.
Comfort with identifying and interrupting discriminatory and other oppressive or marginalizing behaviors in a manner which ceases the behavior and simultaneously increases awareness and learning.
Understanding of unconscious bias and how it can influence hiring and other workplace decisions.
High integrity, exhibit strength with composure, possess a good sense of self, knowing personal strengths, weaknesses and biases and the impacts of these on others.
The proven ability to facilitate difficult conversations related to power and privilege, particularly related to race and other protected classes.
Leadership courage and the ability to identify and take steps necessary to ensure that all in the Metro employee community have equitable opportunities to reach their full potential.
Ability to manage and oversee multiple projects and tasks simultaneously.
Experience addressing high confidential and sensitive issues effectively.
Experience working independently and as a part of a team in a fast paced work environment with changing priorities.
In addition, the most competitive candidates will possess the following desired qualifications :
Have an advanced understanding of and commitment to continuously learning about and addressing systems of institutional and systematic racism, power and privilege within the context of the United States history.
Are skilled in designing systems that address and dismantle institutional/systemic racial and other types of oppression in the workplace.
Are highly skilled in engaging in conversations about systems of power and privilege and centering pro-equity in a way that normalizes these discussions and invites all people in.
Have advanced facilitation and/or mediation skills to resolve challenging situations in the work environment related to bias, discrimination and other attitudes and actions which detract from a truly inclusive work environment.
Have experience creating equitable workplaces including the use of post investigation restorative workplace practices.
Have the proven ability to lead and deliver desired outcomes and demonstrate advancement through the use of performance measures.
Utilize project management tools and strategies to manage multiple projects.
Are experienced working with employees or communities with English as a second language.
Note: Candidates are encouraged to translate life experiences to show how they meet required experience, knowledge, education and skills.
Supplemental Information
Who May Apply This position is open to all King County employees and the general public. Work Schedule The typical workweek is 40 hours per week, Monday-Friday and may require occasional evening and/or weekend work. This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible. Forms and Materials Required An online employment application, résumé and cover letter are required. Contact Information For more information regarding this recruitment, please contact Taniya Rai at Taniya.Rai@kingcounty.gov or 206-477-8682 . Selection Process The most competitive candidates will be invited to one or more interview(s). Skype options are available for out-of-state candidates for the first-round interview only. Final interview must be in person. Union Membership This position is non-represented. Class Code: 2340100 King County Metro Transit is an Equal Opportunity Employer and values diverse perspectives, life experiences, and differences. King County Metro encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, people of all ages, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all.
Jun 08, 2019
Full time
Summary
In 2018, Metro Transit was named Outstanding Public Transportation System among the nation's largest transit agencies. This award recognizes many achievements. Into this award winning organization, we are hiring an EEO (Non-Discrimination) Program Manager who will be responsible for overseeing the central management of Metro's EEO (non-discrimination) program. The EEO Program Manager for the Department of Metro Transit partners with Metro's EEO Officer and sets standards for the department-wide non-discrimination program. This position oversees and conducts assessments and employment discrimination investigations as required by federal, state, local and departmental, laws, regulations and policies. The EEO Program Manager serves the Metro employee community by helping to ensure that it is free of discrimination in employment policies and practices, thereby increasing the health and safety of our workforce. It serves King County communities by administering the process for potential Title VI complaints and by working in partnership with employees, managers and supervisors and colleagues to ensure that Metro is a workplace free of discrimination and therefor able to provide world-class service. This position is integral to supporting equity and social justice in the workplace and helps ensure that Metro is the employer of choice in the King County region and is a fabulous place to work for everyone. About King County and Metro: As the only county in the United States named after Dr. Martin Luther King, Jr., Metro proudly seeks to live up to his principles and values of equity and social justice for all. King County is home to many diverse communities, and at Metro we cherish all that is unique about them. We seek to ensure that our services are culturally responsive to all communities within our service area. Metro is striving to build an enduring legacy of diversity and inclusion, equity and social justice, employee engagement, innovation, continuous improvement, safety, and environmental sustainability. King County government and Metro Transit have adopted a pro-equity agenda to advance this legacy. We are actively developing the systems and standards necessary to achieve better outcomes for all of our residents and our employees. We are changing the way government delivers service--for example by actively engaging the people we serve in our planning processes. Through innovations like these Metro has won national recognition as a model of excellence. At King County Metro Transit we believe: Our diverse culture encompasses the unique perspectives, knowledge, skills and abilities, and the rich dimensions of identity each member of the Metro community brings to work every day. These perspectives and human dimensions are built through life experiences and membership in socially defined groups. The diverse experiences and perspectives of our employees help us serve King County residents in an equitable, and culturally responsive way.
Job Duties
This position is primarily responsible for the development and execution of Metro's EEO (nondiscrimination) Program including overseeing and conducting employment discrimination investigations in order to ensure the lack of discrimination in the workplace and increase diversity and the inclusion of all. The position also administers Metro's process for potential Title VI complaints. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. The EEO Program Manager is expected to provide leadership, model and apply equity and social justice shared values, behaviors and practices across all of the job duties such as:
Partner with Metro's EEO Officer to lead and manage the development of best practices, standard work, and new initiatives, to enhance the effectiveness of the EEO program.
Provide leadership in periodic grant review processes, EEO Program Reports and on-site reviews required by federal funding agencies.
Design and implement internal monitoring and reporting systems to measure program effectiveness.
Provide oversight and guidance to Metro managers, supervisors and staff in order to advance compliance with non-discrimination laws, regulations and policies;
Conduct and oversee employment discrimination fact-finding investigations and preparation of associated reports.
Provide department wide education, training and technical assistance (including on investigative methods and techniques) to ensure compliance with governing laws, regulations and policies.
Gather and analyze data (quantitative and qualitative) in order to identify notable trends and to report to employees, Metro leadership and other stakeholders in a meaningful way which increases understanding and commitment to non-discrimination, diversity and inclusion and equity & social justice.
Partner effectively with the County's Office of Equity & Social Justice, Office of Civil Rights and agencies from which Metro is a subrecipient of federal funds.
Partner with King County's Office of Civil Rights, unions and other internal and external stakeholders to ensure Metro is a workplace free of discrimination as required by law and that it is a diverse, and inclusive work environment for everyone.
Assist in the identification and securing of resources to support post-investigation workplace repair for affected work teams and groups.
Help all employees to recognize and embrace the important role they each play in achieving the overall agency goals of non-discrimination, diversity and inclusion
Administer Metro's Title VI complaint process.
Other duties as assigned.
Experience, Qualifications, Knowledge, Skills
We are looking for candidates who meet the following minimum qualifications :
Have three years of increasingly responsible technical and leadership experience in developing and implementing policies and practices to advance non-discrimination, racial justice and the advancement of equitable workplace cultures characterized by diversity and authentic inclusion, OR a combination of education, training, and/or professional or life experience which provides the equivalent background required to effectively perform the work of this position.
Advanced knowledge and experience related to designing and implementing EEO programs and performing and overseeing employment discrimination investigations.
Ability to build and sustain trust-based relations with people from all cultures & backgrounds and interact and influence effectively across all levels of positional authority within a large, complex, highly unionized organization.
Ability to create and facilitate open dialogue such that multiple and diverse perspectives and style are heard and respected.
Comfort with identifying and interrupting discriminatory and other oppressive or marginalizing behaviors in a manner which ceases the behavior and simultaneously increases awareness and learning.
Understanding of unconscious bias and how it can influence hiring and other workplace decisions.
High integrity, exhibit strength with composure, possess a good sense of self, knowing personal strengths, weaknesses and biases and the impacts of these on others.
The proven ability to facilitate difficult conversations related to power and privilege, particularly related to race and other protected classes.
Leadership courage and the ability to identify and take steps necessary to ensure that all in the Metro employee community have equitable opportunities to reach their full potential.
Ability to manage and oversee multiple projects and tasks simultaneously.
Experience addressing high confidential and sensitive issues effectively.
Experience working independently and as a part of a team in a fast paced work environment with changing priorities.
In addition, the most competitive candidates will possess the following desired qualifications :
Have an advanced understanding of and commitment to continuously learning about and addressing systems of institutional and systematic racism, power and privilege within the context of the United States history.
Are skilled in designing systems that address and dismantle institutional/systemic racial and other types of oppression in the workplace.
Are highly skilled in engaging in conversations about systems of power and privilege and centering pro-equity in a way that normalizes these discussions and invites all people in.
Have advanced facilitation and/or mediation skills to resolve challenging situations in the work environment related to bias, discrimination and other attitudes and actions which detract from a truly inclusive work environment.
Have experience creating equitable workplaces including the use of post investigation restorative workplace practices.
Have the proven ability to lead and deliver desired outcomes and demonstrate advancement through the use of performance measures.
Utilize project management tools and strategies to manage multiple projects.
Are experienced working with employees or communities with English as a second language.
Note: Candidates are encouraged to translate life experiences to show how they meet required experience, knowledge, education and skills.
Supplemental Information
Who May Apply This position is open to all King County employees and the general public. Work Schedule The typical workweek is 40 hours per week, Monday-Friday and may require occasional evening and/or weekend work. This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible. Forms and Materials Required An online employment application, résumé and cover letter are required. Contact Information For more information regarding this recruitment, please contact Taniya Rai at Taniya.Rai@kingcounty.gov or 206-477-8682 . Selection Process The most competitive candidates will be invited to one or more interview(s). Skype options are available for out-of-state candidates for the first-round interview only. Final interview must be in person. Union Membership This position is non-represented. Class Code: 2340100 King County Metro Transit is an Equal Opportunity Employer and values diverse perspectives, life experiences, and differences. King County Metro encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, people of all ages, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all.
