King County Housing Authority
9926 N.E. 126th St., Kirkland, WA 98034
Job Summary
This position is open until filled; however, to ensure consideration applications should be submitted by October 11, 2019 at 4:30 p.m. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. KCHA is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. We are currently recruiting for a dedicated professional to fill a Property Specialist position at our Juanita Court Portfolio in Kirkland, Washington. The Property Specialist is a key role in the housing program. We are looking for an individual that enjoys working with people, can multi-task and will thrive in a fast paced role performed onsite at the housing properties. The work will include a variety of assignments including working with diverse tenants, tenant file processing and administrative and office support functions. The successful candidate will be:
Assisting a vibrantly diverse tenant and applicant population by answering questions; taking complaints and/or requests for work orders; and referring people as necessary based on individual issues presented.
Processing tenant files, performing administrative and office support functions.
Processing continuing eligibility for housing assistance; calculating rent based on program requirements and submitting the information to the Property Manager for approval.
Documenting and maintaining case files and on-line records.
Entering, tracking and closing work orders for maintenance requests as well as time records for property staff.
Ordering supplies and creating purchase orders for the Maintenance crew and Office.
This role is performed under the general supervision of the Property Manager; however, much of the tenant contact is handled by the Property Specialist.
Essential Functions
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED AND
Two years of customer service experience OR an equivalent combination of education and experience.
Required Knowledge, Skills and Abilities:
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
Intermediate proficiency using MS Office applications including Word, Excel, Outlook and the Internet as this position requires a great strength in detail with demanding timelines for completed resident files.
Clearly and effectively communicating both verbally and in writing by actively listening and sharing relevant information.
Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensuring assignments are completed in a timely and effective manner.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Ability to think critically and creatively to interpret data and make conclusions; will question and search for answers; evaluates ideas and information and develops ideas that lead to action.
Ability to perform mathematical calculations.
Ability to maintain confidentiality.
Ability to work as a team and independently.
Ability to meet strict deadlines in a fast paced office environment.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass a criminal records background check.
Position may require travel to KCHA properties and sites. The successful candidate will need to have access to reliable transportation to meet the business needs of the Agency.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $21.96 - $25.24 per hour (dependent on qualifications). A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Oct 02, 2019
Full time
Job Summary
This position is open until filled; however, to ensure consideration applications should be submitted by October 11, 2019 at 4:30 p.m. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. KCHA is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. We are currently recruiting for a dedicated professional to fill a Property Specialist position at our Juanita Court Portfolio in Kirkland, Washington. The Property Specialist is a key role in the housing program. We are looking for an individual that enjoys working with people, can multi-task and will thrive in a fast paced role performed onsite at the housing properties. The work will include a variety of assignments including working with diverse tenants, tenant file processing and administrative and office support functions. The successful candidate will be:
Assisting a vibrantly diverse tenant and applicant population by answering questions; taking complaints and/or requests for work orders; and referring people as necessary based on individual issues presented.
Processing tenant files, performing administrative and office support functions.
Processing continuing eligibility for housing assistance; calculating rent based on program requirements and submitting the information to the Property Manager for approval.
Documenting and maintaining case files and on-line records.
Entering, tracking and closing work orders for maintenance requests as well as time records for property staff.
Ordering supplies and creating purchase orders for the Maintenance crew and Office.
This role is performed under the general supervision of the Property Manager; however, much of the tenant contact is handled by the Property Specialist.
Essential Functions
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED AND
Two years of customer service experience OR an equivalent combination of education and experience.
Required Knowledge, Skills and Abilities:
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
Intermediate proficiency using MS Office applications including Word, Excel, Outlook and the Internet as this position requires a great strength in detail with demanding timelines for completed resident files.
Clearly and effectively communicating both verbally and in writing by actively listening and sharing relevant information.
Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensuring assignments are completed in a timely and effective manner.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Ability to think critically and creatively to interpret data and make conclusions; will question and search for answers; evaluates ideas and information and develops ideas that lead to action.
Ability to perform mathematical calculations.
Ability to maintain confidentiality.
Ability to work as a team and independently.
Ability to meet strict deadlines in a fast paced office environment.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass a criminal records background check.
Position may require travel to KCHA properties and sites. The successful candidate will need to have access to reliable transportation to meet the business needs of the Agency.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The starting salary range of this position is $21.96 - $25.24 per hour (dependent on qualifications). A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
King County Housing Authority
600 Andover Park West, Tukwila, WA, USA
Job Summary
About King County Housing Authority
King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the County, and annually, the agency serves over 55,000 low-income individuals.
We transform lives through housing.
As one of the most highly regarded housing authorities in the United States, and the largest provider of affordable housing in the Pacific Northwest, KCHA continues to do excellent work toward achieving our vision.
Reaching for such an important goal means that we must have mission focused leaders, intent on moving the organization forward. The Authority has an exceptional opportunity for a strong and seasoned professional to join the organization as Regional Manager.
The Regional Manager will be based in Auburn and will lead and manage the Southeast region team which is responsible for roughly 1,200 units in the south and east portions of King County. The SE region is composed of 8 portfolios that are each managed by a Property Manager and support staff. The properties are located in Kent, Auburn, Renton, and Snoqualmie.
The selected individual will plan, direct, manage and review the work that is done in and around the public housing in their designated region. Taking responsibility for managing a large staff and multiple properties and rental units in the region, the Regional Manager works with the Property Managers to review and assess property management, building and asset maintenance, leasing, and legal issues. Other work will include reviewing property staffing, budgets, and operational reporting as well as assisting in the development and implementation of new policies and procedures. When necessary, this role is responsible for approving terminations of resident tenancies.
As proven leaders with demonstrated skill in inspiring others, the Regional Manager will train, coach and direct Property Managers and Maintenance staff. Working with and through others, they will ensure compliance with all applicable federal and local regulations.
Essential Functions
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree AND
A minimum of three years of relevant work experience in subsidized housing and/or property management at a Property Manager or higher level OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills, and Abilities: •Supervisory experience and effective supervisory skills to include coaching and mentoring to support employees in achieving Authority and individual goals; demonstrated ability to provide strong leadership in a dynamic, highly regulated work environment.
In depth knowledge of complex public housing issues, trends, principles, practices, and/or other applicable regulated housing programs and Authority policies and procedures.
Communicates plans and activities with leadership, colleagues, and subordinates in a manner that supports strategies for involvement and accomplishment of mission and outcomes; applies effective written and oral communication techniques to convey clear and timely messages; strong presentation skills.
Analyzes problems, identifies solutions, and articulates possibilities and recommendations; demonstrates critical, creative, and reflective thinking.
Utilizes excellent time management and problem solving techniques, and use of professional judgment in complex situations.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
Values open-mindedness, inclusion, multicultural perspective and multiple ways of knowing, thinking, and being; helps create a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation.
Strong level of knowledge with budget development, planning, analysis, and tracking.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Special Requirements: •Consent to and pass criminal record background check.
Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The salary range of this position is $92,423.21 - $108,019.62 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available.
Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment with frequent travel between work sites. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business.
Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
Nov 06, 2019
Full time
Job Summary
About King County Housing Authority
King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the County, and annually, the agency serves over 55,000 low-income individuals.
We transform lives through housing.
As one of the most highly regarded housing authorities in the United States, and the largest provider of affordable housing in the Pacific Northwest, KCHA continues to do excellent work toward achieving our vision.
Reaching for such an important goal means that we must have mission focused leaders, intent on moving the organization forward. The Authority has an exceptional opportunity for a strong and seasoned professional to join the organization as Regional Manager.
The Regional Manager will be based in Auburn and will lead and manage the Southeast region team which is responsible for roughly 1,200 units in the south and east portions of King County. The SE region is composed of 8 portfolios that are each managed by a Property Manager and support staff. The properties are located in Kent, Auburn, Renton, and Snoqualmie.
The selected individual will plan, direct, manage and review the work that is done in and around the public housing in their designated region. Taking responsibility for managing a large staff and multiple properties and rental units in the region, the Regional Manager works with the Property Managers to review and assess property management, building and asset maintenance, leasing, and legal issues. Other work will include reviewing property staffing, budgets, and operational reporting as well as assisting in the development and implementation of new policies and procedures. When necessary, this role is responsible for approving terminations of resident tenancies.
As proven leaders with demonstrated skill in inspiring others, the Regional Manager will train, coach and direct Property Managers and Maintenance staff. Working with and through others, they will ensure compliance with all applicable federal and local regulations.
Essential Functions
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
Bachelor's Degree AND
A minimum of three years of relevant work experience in subsidized housing and/or property management at a Property Manager or higher level OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills, and Abilities: •Supervisory experience and effective supervisory skills to include coaching and mentoring to support employees in achieving Authority and individual goals; demonstrated ability to provide strong leadership in a dynamic, highly regulated work environment.
In depth knowledge of complex public housing issues, trends, principles, practices, and/or other applicable regulated housing programs and Authority policies and procedures.
Communicates plans and activities with leadership, colleagues, and subordinates in a manner that supports strategies for involvement and accomplishment of mission and outcomes; applies effective written and oral communication techniques to convey clear and timely messages; strong presentation skills.
Analyzes problems, identifies solutions, and articulates possibilities and recommendations; demonstrates critical, creative, and reflective thinking.
Utilizes excellent time management and problem solving techniques, and use of professional judgment in complex situations.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.
Values open-mindedness, inclusion, multicultural perspective and multiple ways of knowing, thinking, and being; helps create a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation.
Strong level of knowledge with budget development, planning, analysis, and tracking.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Special Requirements: •Consent to and pass criminal record background check.
Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The salary range of this position is $92,423.21 - $108,019.62 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available.
Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office environment with frequent travel between work sites. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business.
Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
Job Summary
This position is open until filled; however, to ensure consideration applications should be received by October 24, 2019 at 4:30 p.m. King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the County, and annually the agency serves over 55,000 low-income individuals. We transform lives through housing. We are recruiting to fill a Housing Quality Standard (HQS) Inspector position, based in Tukwila. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys a diversity of customers, and is committed to the highest standards in public service. This position is dedicated to ensuring that program participants are provided with quality and affordable housing opportunities. Representing the Authority as an ambassador in the community, this key role uses a hand held tablet to conduct housing inspections and to perform a variety of duties both in and outside of the office. The ideal candidate will:
Have excellent communication and interpersonal skills and the ability to build and maintain successful working relationships with internal and external stakeholders.
Bring experience drafting professional correspondence.
Be comfortable traveling to privately owned properties to conduct inspections on housing quality standards.
Possess knowledge and skills necessary to determine eligibility for safe and sanitary housing in accordance with federal and local housing quality standards (HQS).
Demonstrate strong attention to detail and the ability to successfully prepare inspection and failure documentation.
The HQS Inspector will be a key point of contact for interpreting relevant policies and will negotiate with landlords and tenants on rent and/or required repairs. When improvements are reported as completed, the HQS Inspector will follow up to verify that the repairs have been completed sufficiently.
Essential Functions
Contacts property owners to arrange for inspections; conducts thorough inspections of the unit by evaluating the exterior, site and neighborhood conditions, all painted surfaces, plumbing, electrical, and heating systems, security, doors and windows, and interior conditions for floors, walls and ceilings; records all information and gives owner a list of repairs to be completed.
Conducts initial, annual and special inspections of housing units; documents room locations and areas not meeting quality standards.
Responds to requests to increase rent; receives written requests and conducts research using a comparable study or several other sources; recommends approval or disapproval of the increase.
Explains the housing inspection program to landlords, owners, and tenants in a way that is understandable.
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED AND
Three years of experience in building maintenance, construction, property management, housing programs, safety inspections, and/or real estate appraisals OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Knowledge of basic construction and maintenance/repair processes and materials.
Ability to conduct a high volume of thorough inspections efficiently and effectively while applying detailed and comprehensive HQ standards; accurately document conditions that do not meet standards with clear and concise reports.
Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work; ability to work effectively under pressure in a fast paced environment.
Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and monitor their effectiveness; keen observation skills to identify and resolve dwelling issues.
Ability to explain complex or technical information regarding rules, rights, regulations, policies, procedures, programs, or services to answer questions, resolve problems, and communicate decisions or actions.
Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high pressure environment.
Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast).
Ability to perform mathematical calculations in accordance with housing inspections and rent reasonable process.
Special Requirements:
Consent to and pass a driver's and criminal records background check.
Consent to and pass required assessments.
Must possess a valid driver's license to regularly travel between work sites. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. Be sure to include why you believe customer service and communication are essential in this position. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The salary range of this position is $24.15 - $27.77 per hour. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed indoors and outdoors in a variety of weather and environmental conditions and requires the operation of a motor vehicle to conduct inspections in the field. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment, and mapping software. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Oct 15, 2019
Full time
Job Summary
This position is open until filled; however, to ensure consideration applications should be received by October 24, 2019 at 4:30 p.m. King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the County, and annually the agency serves over 55,000 low-income individuals. We transform lives through housing. We are recruiting to fill a Housing Quality Standard (HQS) Inspector position, based in Tukwila. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys a diversity of customers, and is committed to the highest standards in public service. This position is dedicated to ensuring that program participants are provided with quality and affordable housing opportunities. Representing the Authority as an ambassador in the community, this key role uses a hand held tablet to conduct housing inspections and to perform a variety of duties both in and outside of the office. The ideal candidate will:
Have excellent communication and interpersonal skills and the ability to build and maintain successful working relationships with internal and external stakeholders.
Bring experience drafting professional correspondence.
Be comfortable traveling to privately owned properties to conduct inspections on housing quality standards.
Possess knowledge and skills necessary to determine eligibility for safe and sanitary housing in accordance with federal and local housing quality standards (HQS).
Demonstrate strong attention to detail and the ability to successfully prepare inspection and failure documentation.
The HQS Inspector will be a key point of contact for interpreting relevant policies and will negotiate with landlords and tenants on rent and/or required repairs. When improvements are reported as completed, the HQS Inspector will follow up to verify that the repairs have been completed sufficiently.
Essential Functions
Contacts property owners to arrange for inspections; conducts thorough inspections of the unit by evaluating the exterior, site and neighborhood conditions, all painted surfaces, plumbing, electrical, and heating systems, security, doors and windows, and interior conditions for floors, walls and ceilings; records all information and gives owner a list of repairs to be completed.
Conducts initial, annual and special inspections of housing units; documents room locations and areas not meeting quality standards.
Responds to requests to increase rent; receives written requests and conducts research using a comparable study or several other sources; recommends approval or disapproval of the increase.
Explains the housing inspection program to landlords, owners, and tenants in a way that is understandable.
Click here for additional details regarding this position's classification specification.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED AND
Three years of experience in building maintenance, construction, property management, housing programs, safety inspections, and/or real estate appraisals OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Knowledge of basic construction and maintenance/repair processes and materials.
Ability to conduct a high volume of thorough inspections efficiently and effectively while applying detailed and comprehensive HQ standards; accurately document conditions that do not meet standards with clear and concise reports.
Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work; ability to work effectively under pressure in a fast paced environment.
Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and monitor their effectiveness; keen observation skills to identify and resolve dwelling issues.
Ability to explain complex or technical information regarding rules, rights, regulations, policies, procedures, programs, or services to answer questions, resolve problems, and communicate decisions or actions.
Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high pressure environment.
Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast).
Ability to perform mathematical calculations in accordance with housing inspections and rent reasonable process.
Special Requirements:
Consent to and pass a driver's and criminal records background check.
Consent to and pass required assessments.
Must possess a valid driver's license to regularly travel between work sites. Must have an acceptable driving record at time of appointment and throughout employment.
Position Information and Application Process
Application Requirements: To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. Be sure to include why you believe customer service and communication are essential in this position. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits: The salary range of this position is $24.15 - $27.77 per hour. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed indoors and outdoors in a variety of weather and environmental conditions and requires the operation of a motor vehicle to conduct inspections in the field. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment, and mapping software. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Summary
In 2018, Metro Transit was named Outstanding Public Transportation System among the nation's largest transit agencies. This award recognizes many achievements. Into this award winning organization, we are hiring an EEO (Non-Discrimination) Program Manager who will be responsible for overseeing the central management of Metro's EEO (non-discrimination) program. The EEO Program Manager for the Department of Metro Transit partners with Metro's EEO Officer and sets standards for the department-wide non-discrimination program. This position oversees and conducts assessments and employment discrimination investigations as required by federal, state, local and departmental, laws, regulations and policies. The EEO Program Manager serves the Metro employee community by helping to ensure that it is free of discrimination in employment policies and practices, thereby increasing the health and safety of our workforce. It serves King County communities by administering the process for potential Title VI complaints and by working in partnership with employees, managers and supervisors and colleagues to ensure that Metro is a workplace free of discrimination and therefor able to provide world-class service. This position is integral to supporting equity and social justice in the workplace and helps ensure that Metro is the employer of choice in the King County region and is a fabulous place to work for everyone. About King County and Metro: As the only county in the United States named after Dr. Martin Luther King, Jr., Metro proudly seeks to live up to his principles and values of equity and social justice for all. King County is home to many diverse communities, and at Metro we cherish all that is unique about them. We seek to ensure that our services are culturally responsive to all communities within our service area. Metro is striving to build an enduring legacy of diversity and inclusion, equity and social justice, employee engagement, innovation, continuous improvement, safety, and environmental sustainability. King County government and Metro Transit have adopted a pro-equity agenda to advance this legacy. We are actively developing the systems and standards necessary to achieve better outcomes for all of our residents and our employees. We are changing the way government delivers service--for example by actively engaging the people we serve in our planning processes. Through innovations like these Metro has won national recognition as a model of excellence. At King County Metro Transit we believe: Our diverse culture encompasses the unique perspectives, knowledge, skills and abilities, and the rich dimensions of identity each member of the Metro community brings to work every day. These perspectives and human dimensions are built through life experiences and membership in socially defined groups. The diverse experiences and perspectives of our employees help us serve King County residents in an equitable, and culturally responsive way.
Job Duties
This position is primarily responsible for the development and execution of Metro's EEO (nondiscrimination) Program including overseeing and conducting employment discrimination investigations in order to ensure the lack of discrimination in the workplace and increase diversity and the inclusion of all. The position also administers Metro's process for potential Title VI complaints. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. The EEO Program Manager is expected to provide leadership, model and apply equity and social justice shared values, behaviors and practices across all of the job duties such as:
Partner with Metro's EEO Officer to lead and manage the development of best practices, standard work, and new initiatives, to enhance the effectiveness of the EEO program.
Provide leadership in periodic grant review processes, EEO Program Reports and on-site reviews required by federal funding agencies.
Design and implement internal monitoring and reporting systems to measure program effectiveness.
Provide oversight and guidance to Metro managers, supervisors and staff in order to advance compliance with non-discrimination laws, regulations and policies;
Conduct and oversee employment discrimination fact-finding investigations and preparation of associated reports.
Provide department wide education, training and technical assistance (including on investigative methods and techniques) to ensure compliance with governing laws, regulations and policies.
Gather and analyze data (quantitative and qualitative) in order to identify notable trends and to report to employees, Metro leadership and other stakeholders in a meaningful way which increases understanding and commitment to non-discrimination, diversity and inclusion and equity & social justice.
Partner effectively with the County's Office of Equity & Social Justice, Office of Civil Rights and agencies from which Metro is a subrecipient of federal funds.
Partner with King County's Office of Civil Rights, unions and other internal and external stakeholders to ensure Metro is a workplace free of discrimination as required by law and that it is a diverse, and inclusive work environment for everyone.
Assist in the identification and securing of resources to support post-investigation workplace repair for affected work teams and groups.
Help all employees to recognize and embrace the important role they each play in achieving the overall agency goals of non-discrimination, diversity and inclusion
Administer Metro's Title VI complaint process.
Other duties as assigned.
Experience, Qualifications, Knowledge, Skills
We are looking for candidates who meet the following minimum qualifications :
Have three years of increasingly responsible technical and leadership experience in developing and implementing policies and practices to advance non-discrimination, racial justice and the advancement of equitable workplace cultures characterized by diversity and authentic inclusion, OR a combination of education, training, and/or professional or life experience which provides the equivalent background required to effectively perform the work of this position.
Advanced knowledge and experience related to designing and implementing EEO programs and performing and overseeing employment discrimination investigations.
Ability to build and sustain trust-based relations with people from all cultures & backgrounds and interact and influence effectively across all levels of positional authority within a large, complex, highly unionized organization.
Ability to create and facilitate open dialogue such that multiple and diverse perspectives and style are heard and respected.
Comfort with identifying and interrupting discriminatory and other oppressive or marginalizing behaviors in a manner which ceases the behavior and simultaneously increases awareness and learning.
Understanding of unconscious bias and how it can influence hiring and other workplace decisions.
High integrity, exhibit strength with composure, possess a good sense of self, knowing personal strengths, weaknesses and biases and the impacts of these on others.
The proven ability to facilitate difficult conversations related to power and privilege, particularly related to race and other protected classes.
Leadership courage and the ability to identify and take steps necessary to ensure that all in the Metro employee community have equitable opportunities to reach their full potential.
Ability to manage and oversee multiple projects and tasks simultaneously.
Experience addressing high confidential and sensitive issues effectively.
Experience working independently and as a part of a team in a fast paced work environment with changing priorities.
In addition, the most competitive candidates will possess the following desired qualifications :
Have an advanced understanding of and commitment to continuously learning about and addressing systems of institutional and systematic racism, power and privilege within the context of the United States history.
Are skilled in designing systems that address and dismantle institutional/systemic racial and other types of oppression in the workplace.
Are highly skilled in engaging in conversations about systems of power and privilege and centering pro-equity in a way that normalizes these discussions and invites all people in.
Have advanced facilitation and/or mediation skills to resolve challenging situations in the work environment related to bias, discrimination and other attitudes and actions which detract from a truly inclusive work environment.
Have experience creating equitable workplaces including the use of post investigation restorative workplace practices.
Have the proven ability to lead and deliver desired outcomes and demonstrate advancement through the use of performance measures.
Utilize project management tools and strategies to manage multiple projects.
Are experienced working with employees or communities with English as a second language.
Note: Candidates are encouraged to translate life experiences to show how they meet required experience, knowledge, education and skills.
Supplemental Information
Who May Apply This position is open to all King County employees and the general public. Work Schedule The typical workweek is 40 hours per week, Monday-Friday and may require occasional evening and/or weekend work. This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible. Forms and Materials Required An online employment application, résumé and cover letter are required. Contact Information For more information regarding this recruitment, please contact Taniya Rai at Taniya.Rai@kingcounty.gov or 206-477-8682 . Selection Process The most competitive candidates will be invited to one or more interview(s). Skype options are available for out-of-state candidates for the first-round interview only. Final interview must be in person. Union Membership This position is non-represented. Class Code: 2340100 King County Metro Transit is an Equal Opportunity Employer and values diverse perspectives, life experiences, and differences. King County Metro encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, people of all ages, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all.
Jun 08, 2019
Full time
Summary
In 2018, Metro Transit was named Outstanding Public Transportation System among the nation's largest transit agencies. This award recognizes many achievements. Into this award winning organization, we are hiring an EEO (Non-Discrimination) Program Manager who will be responsible for overseeing the central management of Metro's EEO (non-discrimination) program. The EEO Program Manager for the Department of Metro Transit partners with Metro's EEO Officer and sets standards for the department-wide non-discrimination program. This position oversees and conducts assessments and employment discrimination investigations as required by federal, state, local and departmental, laws, regulations and policies. The EEO Program Manager serves the Metro employee community by helping to ensure that it is free of discrimination in employment policies and practices, thereby increasing the health and safety of our workforce. It serves King County communities by administering the process for potential Title VI complaints and by working in partnership with employees, managers and supervisors and colleagues to ensure that Metro is a workplace free of discrimination and therefor able to provide world-class service. This position is integral to supporting equity and social justice in the workplace and helps ensure that Metro is the employer of choice in the King County region and is a fabulous place to work for everyone. About King County and Metro: As the only county in the United States named after Dr. Martin Luther King, Jr., Metro proudly seeks to live up to his principles and values of equity and social justice for all. King County is home to many diverse communities, and at Metro we cherish all that is unique about them. We seek to ensure that our services are culturally responsive to all communities within our service area. Metro is striving to build an enduring legacy of diversity and inclusion, equity and social justice, employee engagement, innovation, continuous improvement, safety, and environmental sustainability. King County government and Metro Transit have adopted a pro-equity agenda to advance this legacy. We are actively developing the systems and standards necessary to achieve better outcomes for all of our residents and our employees. We are changing the way government delivers service--for example by actively engaging the people we serve in our planning processes. Through innovations like these Metro has won national recognition as a model of excellence. At King County Metro Transit we believe: Our diverse culture encompasses the unique perspectives, knowledge, skills and abilities, and the rich dimensions of identity each member of the Metro community brings to work every day. These perspectives and human dimensions are built through life experiences and membership in socially defined groups. The diverse experiences and perspectives of our employees help us serve King County residents in an equitable, and culturally responsive way.
Job Duties
This position is primarily responsible for the development and execution of Metro's EEO (nondiscrimination) Program including overseeing and conducting employment discrimination investigations in order to ensure the lack of discrimination in the workplace and increase diversity and the inclusion of all. The position also administers Metro's process for potential Title VI complaints. Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. The EEO Program Manager is expected to provide leadership, model and apply equity and social justice shared values, behaviors and practices across all of the job duties such as:
Partner with Metro's EEO Officer to lead and manage the development of best practices, standard work, and new initiatives, to enhance the effectiveness of the EEO program.
Provide leadership in periodic grant review processes, EEO Program Reports and on-site reviews required by federal funding agencies.
Design and implement internal monitoring and reporting systems to measure program effectiveness.
Provide oversight and guidance to Metro managers, supervisors and staff in order to advance compliance with non-discrimination laws, regulations and policies;
Conduct and oversee employment discrimination fact-finding investigations and preparation of associated reports.
Provide department wide education, training and technical assistance (including on investigative methods and techniques) to ensure compliance with governing laws, regulations and policies.
Gather and analyze data (quantitative and qualitative) in order to identify notable trends and to report to employees, Metro leadership and other stakeholders in a meaningful way which increases understanding and commitment to non-discrimination, diversity and inclusion and equity & social justice.
Partner effectively with the County's Office of Equity & Social Justice, Office of Civil Rights and agencies from which Metro is a subrecipient of federal funds.
Partner with King County's Office of Civil Rights, unions and other internal and external stakeholders to ensure Metro is a workplace free of discrimination as required by law and that it is a diverse, and inclusive work environment for everyone.
Assist in the identification and securing of resources to support post-investigation workplace repair for affected work teams and groups.
Help all employees to recognize and embrace the important role they each play in achieving the overall agency goals of non-discrimination, diversity and inclusion
Administer Metro's Title VI complaint process.
Other duties as assigned.
Experience, Qualifications, Knowledge, Skills
We are looking for candidates who meet the following minimum qualifications :
Have three years of increasingly responsible technical and leadership experience in developing and implementing policies and practices to advance non-discrimination, racial justice and the advancement of equitable workplace cultures characterized by diversity and authentic inclusion, OR a combination of education, training, and/or professional or life experience which provides the equivalent background required to effectively perform the work of this position.
Advanced knowledge and experience related to designing and implementing EEO programs and performing and overseeing employment discrimination investigations.
Ability to build and sustain trust-based relations with people from all cultures & backgrounds and interact and influence effectively across all levels of positional authority within a large, complex, highly unionized organization.
Ability to create and facilitate open dialogue such that multiple and diverse perspectives and style are heard and respected.
Comfort with identifying and interrupting discriminatory and other oppressive or marginalizing behaviors in a manner which ceases the behavior and simultaneously increases awareness and learning.
Understanding of unconscious bias and how it can influence hiring and other workplace decisions.
High integrity, exhibit strength with composure, possess a good sense of self, knowing personal strengths, weaknesses and biases and the impacts of these on others.
The proven ability to facilitate difficult conversations related to power and privilege, particularly related to race and other protected classes.
Leadership courage and the ability to identify and take steps necessary to ensure that all in the Metro employee community have equitable opportunities to reach their full potential.
Ability to manage and oversee multiple projects and tasks simultaneously.
Experience addressing high confidential and sensitive issues effectively.
Experience working independently and as a part of a team in a fast paced work environment with changing priorities.
In addition, the most competitive candidates will possess the following desired qualifications :
Have an advanced understanding of and commitment to continuously learning about and addressing systems of institutional and systematic racism, power and privilege within the context of the United States history.
Are skilled in designing systems that address and dismantle institutional/systemic racial and other types of oppression in the workplace.
Are highly skilled in engaging in conversations about systems of power and privilege and centering pro-equity in a way that normalizes these discussions and invites all people in.
Have advanced facilitation and/or mediation skills to resolve challenging situations in the work environment related to bias, discrimination and other attitudes and actions which detract from a truly inclusive work environment.
Have experience creating equitable workplaces including the use of post investigation restorative workplace practices.
Have the proven ability to lead and deliver desired outcomes and demonstrate advancement through the use of performance measures.
Utilize project management tools and strategies to manage multiple projects.
Are experienced working with employees or communities with English as a second language.
Note: Candidates are encouraged to translate life experiences to show how they meet required experience, knowledge, education and skills.
Supplemental Information
Who May Apply This position is open to all King County employees and the general public. Work Schedule The typical workweek is 40 hours per week, Monday-Friday and may require occasional evening and/or weekend work. This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible. Forms and Materials Required An online employment application, résumé and cover letter are required. Contact Information For more information regarding this recruitment, please contact Taniya Rai at Taniya.Rai@kingcounty.gov or 206-477-8682 . Selection Process The most competitive candidates will be invited to one or more interview(s). Skype options are available for out-of-state candidates for the first-round interview only. Final interview must be in person. Union Membership This position is non-represented. Class Code: 2340100 King County Metro Transit is an Equal Opportunity Employer and values diverse perspectives, life experiences, and differences. King County Metro encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, people of all ages, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all.
