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Job Summary About King County Housing Authority The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. KCHA is recruiting a talented professional who is knowledgeable about the rental housing industry; who is skilled at building strong cross-sector partnerships; and who is passionate about expanding housing opportunities for participants in KCHA's Housing Choice Voucher (HCV) program.  The Owner Liaison position is an excellent opportunity for someone who is self directed, driven by results, and committed to the highest standards in public service.    This position offers the ideal candidate the opportunity to join KCHA and build on KCHA's positive reputation in the community serving 12,000 households in partnership with approximately 3,000 owners throughout King County.   Being authentic, flexible, and customer-focused are key principles necessary to be successful in this position. The position reports to the Director of Housing Choice Voucher Programs. Essential Functions                                               This exciting opportunity will lead agency-wide efforts to effectively market the CV program to new and existing landlords and owners.  The goal of this position is to expand the number of units available to families receiving rental assistance by: Analyzing KCHA's leasing statistics, market data and other sources of information. Developing, updating and managing high quality marketing materials and program information. Organizing workshops and focus groups to effectively market program and educate managers/owners participating in the program. Attending industry conferences and community meetings to conduct presentations and workshops. Developing and maintaining a network of professional contacts in the property management and real estate industry. Maintaining an in-depth knowledge of CV program rules and procedures. Serving as the primary point of contact for property managers/owners concerns and complaints. Developing recommendations to modify and update KCHA policies and procedures that improve customer service. Negotiating and drafting formal MOUs on a case-by-case basis that provide preferred access to available units. Conducting quick turnaround HQS inspections and rent reasonable studies as needed to secure units. Administering and monitoring usage of flexible funding to assist families with rental application fees and security deposits.  Requires regular and frequent travel to conduct property site visits and meetings. Click here for additional details regarding this job classification. Qualifications and Competencies Required Qualifications: Associate's Degree in Business, Marketing, Communications, or closely related field AND A minimum of three  years of experience with public housing, property management, real estate, sales, or housing authority programs   OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills and Abilities: Establishes and nurtures relationships with stakeholders, regularly inviting feedback and suggestions; works cooperatively with others as an active member of a team. Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns; has exceptional public speaking skills. Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.  Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills. Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment. Adapts to changing business needs, conditions, and work responsibilities; responds positively to change, embracing and using new practices or values. Works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect.  Proficiency with MS Office to include Word, Excel, Outlook, and database software. Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license and own or have access to a vehicle to regularly travel between work sites, or have an alternative reliable mode of transportation.  Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Salary & Benefits:  The starting salary range for this position is $31.22 - $36.48 per hour.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave,  tuition reimbursement, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment; the incumbent will frequently use standard office equipment including personal computers, telephone and related equipment. Work will require travel to KCHA and partner work locations.  May work in a high-volume processing office with tight deadlines.   Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.   

Job Summary Do you have a passion for the underserved? Are you a proven leader with a gift for providing and inspiring exceptional customer service? Do you tend to see the big picture clearly and then enjoy sharing that vision with others?  If you are a very organized, detail oriented professional in the housing industry with a successful track record of mentoring and motivating others, we might have a great opportunity for you. The Senior Housing Program Manager for the Supportive Housing team will be responsible for leading a unit of professionals that are dedicated to the ongoing success of a nationally recognized housing program.  WHAT YOU WILL DO: Mentor and support assigned staff in the unit including hiring, evaluating and staff planning, providing training, direction and oversight to individual staff and ensuring they are well equipped and prepared to fulfill their very important roles. Negotiating and resolving issues or disputes with landlords, clients and agencies. Evaluating the rules and regulations to determine the appropriate course of action when clients are denied eligibility for the program, or when housing assistance is terminated. Lead and support program planning, implementation and ongoing program management that service highly vulnerable people. Work with Homeless Housing department and support cross-system, organizational, and department teams to manage supportive housing programs.  Work may include planning and facilitating meetings; developing work plans, timelines, program logic, tracking methods, and reports. The Senior Housing Program Manager reports to the Associate Director of Housing Choice Voucher Programs. The Housing Choice Voucher Program in the Supportive Housing department currently manages the work of 10 staff and works with over 40 local non-profit organizations and systems of care to provide oversight of over 3,000 units of subsidized housing.   King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Click here for additional details regarding this position's classification specification. Qualifications and Competencies Required Qualifications: Bachelor's Degree AND A minimum of three years of professional work experience in supportive/affordable housing, program development, program management, homeless services OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills and Abilities: Experienced supervising staff to include coaching, mentoring, evaluating and providing strong leadership to support employees in achieving goals and objectives in a dynamic and regulated work environment.  Seasoned experience working directly with clients, ensuring compliance with the rules and regulations relating to housing assistance programs Exceptional communication skills, both verbally and in writing, especially when it comes to communicating with people from diverse cultural and ethnic backgrounds Proven ability to analyze, assess, document, support and present information to move decisions forward in a professional environment An established mission focused career in the housing industry Experienced and confident communicator that demonstrates excellent verbal, written, and presentation skills; exhibits astute interpersonal skills and diplomacy Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment. Contributes to a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation. Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license to regularly travel between work sites or have an alternative reliable mode of transportation.  Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Salary & Benefits: The starting salary range of this position is $74,670 - $90,000 annually.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment.  Work may require high volume processing with tight deadlines. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

Housing Assistant- Central Applications Center (Shoreline) Job Summary The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role.  The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center.  Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring: A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants. Excellent communication skills as they will be working directly with our clients and third party agencies. An ability to handle a high volume of calls from a switchboard. A proven track record of being dependable. Experience working with diverse clientele and staff. Self-motivated professional with exceptional interpersonal skills. Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations. The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders. They are proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise. Multiple vacancies may be filled through this recruitment process. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Essential Functions Customer Service: Provides clear and accurate information over the phone to callers on the housing application process, and housing assistance certification requirements and provides resource information for other agencies as required. Also provides general information about the Housing Authority and various housing programs. Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team. General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail. Click here for additional details regarding this position's classification specification. Qualifications and Competencies Required Qualifications:   High School Diploma or GED. One year of customer service experience OR an equivalent combination of education and experience.  Required Knowledge, Skills, and Abilities:   Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.  Demonstrated success providing customer service over the phone, via email and in person. Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast). Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds. Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information. Ability to work under stressful situations and manage stress appropriately. Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking. Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others. Shows willingness to learn new methods, procedures, and techniques. Special Requirements: Consent to and pass criminal records background check. Consent to and pass required assessments. Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Salary & Benefits: The starting salary range of this position is $20.39 - $23.45 per hour (dependent upon qualifications).  Performance based merit increase opportunities and COLAs are reviewed on an annual basis.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also provided. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy.   PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below.    www.kcha.org/employment/employeebenefits.aspx   

King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing.  KCHA provides innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals.  We transform lives through housing. The Customer Service Support internship is an ideal opportunity for a Housing Authority resident, student or recent graduate that has a passion for social work and providing support to the participants in KCHA's Housing Choice Voucher (HCV) program.  This internship will offer an opportunity to acquire hands-on experience by supporting diverse populations through positive customer service and administrative support.  Multiple internships may be filled through this recruitment. Typical job duties may include: Provide polite customer service to residents, staff and the community. Answer phones and direct callers to appropriate staff or department; answer basic questions. Perform routine filing, scanning and proofreading documents. Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases. Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc. Other duties as assigned. Required Qualifications: Qualifications and Competencies Recent High School graduate OR Current student or recent graduate from a college/university program in Business, Social Work, or related field. Clerical and/or customer service experience.  Required Knowledge, Skills, and Abilities:   Basic experience with word processing and spreadsheet software. Strong written and verbal communications skills with the ability to clearly and effectively communicate with individuals and groups. Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately. Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately. Ability to work independently and in a team environment exhibiting a strong work ethic and accountability in completing work. Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect.  Special Requirements: Consent to and pass criminal records background check. Consent to and pass required assessments.  Application Requirements: To be considered for this opportunity, you must: Position Information and Application Process Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Summary The new PM will perform administrative and supervisory work managing the operations and maintenance of the Cascade (Kent) portfolio. This person will ensure that the property is operated in an efficient, cost effective manner while providing high quality, well maintained housing for the residents. Responsibilities will include supervision of the maintenance staff. The team will be managed to ensure that all daily work orders, vacates, emergencies, and preventative maintenance are performed and that lease agreements and resident issues are handled in a timely and effective manner. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Essential Functions Qualifications and Competencies Required Qualifications: Associate's Degree AND Three years of relevant work experience in public housing and/or housing property management OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills and Abilities: Demonstrated ability to prepare and maintain records (manual and electronic) and reports with a high level of accuracy and attention to detail.  Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner.  Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Analyzes problems, identifies alternative solutions and consequences of proposed actions, articulates possibilities, and implements recommendations to support goals; demonstrates critical, creative, and reflective thinking. Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner. Communicates effectively and collaboratively with individuals and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages. Proficiency using MS Office applications including Word, Excel, Outlook and the Internet. Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds. Special Requirements: Consent to and pass required assessments. Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment. Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé)   Salary & Benefits:  The starting salary range of this position is $64,929.72 - $75,886.61 annually.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily at the portfolio sites, where incumbents are required to walk the properties, climb stairs, walk on uneven ground, enter units in various conditions, and work in inclement weather or emergency situations.  The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Summary- Landscaper/Cleaner- Briarwood (Shoreline) This position is open until filled; however, to ensure consideration applications should be received by January 3, 2020 at 4:30 p.m. The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.   KCHA is the largest landlord in the county, and annually, the agency serves over 55,000 low-income individuals.   We transform lives through housing. The individual selected for this role will be responsible for performing manual work cleaning and maintaining residential facilities and grounds. The work involves a variety of indoor and outdoor tasks such as cutting grass, general landscaping and cleaning vacant units and common areas. Additionally, the Landscaper/Cleaner will be responsible for gutter and roof cleaning and pressure washing.  The Landscaper/Cleaner will also learn and assist in a variety of semi-skilled tasks involved with general maintenance of housing units.  We are currently recruiting for a conscientious and dedicated Landscaper/Cleaner for our Briarwood portfolio based in Shoreline, WA. The ideal candidate will have experience performing manual labor including cleaning and will have some knowledge of landscaping, as well as a desire to support the important work of King County Housing Authority. This position is represented by the Seattle King County Building Trades Council. Essential Functions Qualifications and Competencies Required Qualifications:   High School Diploma or GED. Experience in general landscaping and/or residential/commercial cleaning.  Equivalent combination of education and experience will be substituted on a year for year basis.      Required Knowledge, Skills, and Abilities:   Knowledge of basic building maintenance methods, procedures and tools.  Knowledge and ability to safely operate vehicles, tools and power equipment related to grounds maintenance including appropriate use and care of Personal Protective Equipment (PPE). Communication Skills: Ability to effectively communicate both verbally and in writing with supervisors, co-workers, and customers. Good listening skills including the ability to follow semi-complex instructions. Ability to read and write in the English language, as well as understand and interpret Chemical Material Safety Data Sheets (MSDS). Ability to perform continual manual labor (bending, stooping, standing, pushing, pulling, reaching, lifting, walking, holding hands above head, repetitive and vigorous use of appendages). Ability to work independently and as a member of a team. Ability to build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Ability to maintain composure and adapt to changing business needs, conditions, and work responsibilities. Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds. Proficiency using MS Office applications including Word, Excel, Outlook and the internet.  Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license in order to travel regularly between work sites. Consent to and pass a Physical Abilities Test.To be considered for this opportunity, you must: Position Information and Application Process Complete the online application profile in its entirety. Upload a detailed résumé of all educational and professional experience.  (Résumé)   Salary & Benefits: The starting salary for this position is $20.22 per hour.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. Physical Work Environment Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily in an office environment. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,

Job Summary- Senior Development Analyst This position is open until filled; however, to ensure consideration applications should be submitted by January 3, 2020 at 4:30 p.m. The Senior Development Analyst will be supporting the Development and Asset Management teams in planning, organizing, and managing housing development projects. Additionally, the successful candidate will work closely with the Development Director to ensure that real estate development projects are completed professionally, on time and within budget. Work may include a wide variety of tasks and responsibilities such as project accounting, reporting to lenders and investors, preparing funding applications, assisting with acquisition and financial closings, overseeing the transition from development into directing real estate transactions, and coordinating feasibility studies for future development projects. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . Essential Functions Oversees project accounting for all active development projects. Assists in preparation of development budgets, tracking expenditures and reporting on budget to actual performance. Manages payment application process with vendors and contractors involved in development projects and interacts with KCHA's accounting department on the proper coding and payment of invoices. Prepares monthly and quarterly reports of development activities. Works closely with the Asset Management Department to coordinate the financial closeout of development projects including audits and final cost certifications. Assists with: Preparation and submission of funding applications to local, county, state and federal funders; Preparation of Low-Income Housing Tax Credit applications and Requests for proposals from investors; Putting together complex tax-exempt bond transactions, including public offerings; Responding to the due diligence requirements of lenders and investors and other activities that may be required prior to closing on financing. Works with Development and Asset Management teams to coordinate the feasibility studies of new property acquisitions and new development opportunities, including procurement of consulting services, scheduling of consultants and filing of reports. Collaborates with the asset managers throughout the development process to insure their input is received on operating budgets, rents, scope of construction, scheduling and lease up projections. Oversees the transition from development to asset management ensuring that all necessary information is transferred to asset managers to ensure a smooth transition. Assists asset managers in the oversight and management of projects in KCHA's tax credit portfolio. Required Qualifications: Qualifications and Competencies Bachelor's Degree AND Three years of experience with real estate finance, project accounting, project management, contract administration, OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills and Abilities: Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.  Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns. Ability to navigate and negotiate with internal and external department leaders, partners, and vendors to develop priorities, timelines, and relationships. Adapts to changing business needs, conditions, and work responsibilities; responds positively to change, embracing and using new practices or values. Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats others with respect.  Proficiency with MS Office to include Word and Outlook.  Strong aptitude for using analytical tools such as Excel. Promotes cooperation, collaboration, and contributes as a team member; appreciates and leverages the strengths of others to accomplish goals. Special Requirements: Consent to and pass a criminal records background check. Application Requirements: To be considered for this opportunity, you must: Position Information and Application Process Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Salary & Benefits: The starting salary range of this position is $64,929.72 - 75,886.61 annually.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment with occasional travel to meetings. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

Job Summary This position is open until filled; however, to ensure consideration applications should be submitted by December 13, 2019 at 4:30 p.m. Do you enjoy finding solutions to some of society's most challenging and complex problems, such as homelessness? Are you always thinking of newer, better ways of doing things? Are you a self-starter always driving to execution?  If your answer to these questions is an enthusiastic "yes" then please keep reading! The Administrative Program Manager is an excellent opportunity for an experienced and talented professional to lead efforts to implement, manage and improve supportive housing programs that serve highly vulnerable people including those experiencing homelessness. The person in this position should be highly skilled at facilitating cross-sector, multi-disciplinary teams toward results; lead program planning, implementation and ongoing program management; comfortable public speaker/presenter; experienced at analyzing and interpreting data, regulations and policy; supervising and leading a cohesive team of professionals working towards social impact through supportive housing programs. The Administrative Program Manager reports to the Senior Director of Homeless Housing Initiatives.  The Homeless Housing Initiatives Department currently works with over 40 local non-profit organizations and systems of care to provide oversight of over 4,000 units of supportive housing using variety of rental assistance models (i.e. tenant-based, project-based, Public Housing, and locally designed programs) designed to address the varying needs of people experiencing homelessness. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link . WHAT YOU WILL DO: The Administrative Program Manager will:  Lead and facilitate cross-system, organizational, and department teams to develop, implement and manage supportive housing programs.  Work may include planning and facilitating meetings; developing work plans, timelines, program logic, tracking methods, and reports; and preparing and presenting about programs to senior and mid-level management and the general public.  Lead the development of and oversee partnership agreements (contracts and memorandums of agreements) that govern supportive housing programs and Project-based Assistance. Work may include collaborating with cross-system, organizational, and department Managers to draft contract timelines scope of work, exhibits, forms, performance benchmarks, and budgets; analyze procurement methods to ensure compliance with applicable regulations and procurement policies. Use research, analysis and evaluation findings to develop policy and program recommendations for senior and mid-level management, external partners and policy makers. Mentor and support assigned staff including hiring, evaluating and staff planning, providing training, direction and oversight to individual staff and ensuring completion of individual and team work plans and assignments. Monitor and report on department initiatives, programs, work plans, budgets (including contract budgets), grant funds, program utilization and outcomes. Provide technical assistance, problem solving and training to staff and external contractors on various policies, regulations and procedures applicable to supportive housing programs.   Lead and support special projects and assignments.  Work may include research, analyzing data, policies and regulations, developing high level professional correspondence and presentations, contributor to grant applications, drafting agency wide policy changes, proposing new ideas and MTW initiatives and represent KCHA various stakeholder meetings and committees and at local and national conferences.   Click here for additional details regarding this position's classification specification. Qualifications and Competencies Required Qualifications: Bachelor's Degree AND A minimum of three years of professional work experience in supportive/affordable housing, program development, program management, homeless services OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills and Abilities: Exceptional program management skills including the ability to prioritize and handle large bodies of work with competing deadlines simultaneously, working effectively and efficiently to provide quality service delivery.  Exceptional facilitation skills that drive to action and results, including the ability to facilitate groups of people with divergent opinions. Strategic thinker who is able to develop ideas while not losing sight of the details when implementing through teamwork and collaboration. Experienced and confident communicator that demonstrates excellent verbal, written, and presentation skills; exhibits astute interpersonal skills and diplomacy. Ability to develop and nurture partnerships with a wide variety of internal and external stakeholders, regularly inviting feedback and suggestions; working diplomatically and cooperatively with others.  Experienced supervising staff to include coaching, mentoring, evaluating and providing strong leadership to support employees in achieving goals and objectives in a dynamic and regulated work environment.  Knowledge of and the ability to analyze and evaluate problems, data, policy, regulations, and programs with critical, creative and reflective thinking to identify solutions and improved methods to achieving goals and objectives. Contributes to a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation. Collaborates as a team player that is at ease working with multiple and diverse stakeholders and who brings enthusiasm, curiosity, humility and humor to their work.  Takes responsibility for own work performance and balancing critical job requirements, initiating and completing work; manages time/conflict/stress; ability to work effectively under pressure in a fast paced environment. Adapts to changing business needs, conditions, and work responsibilities; responds positively to change, embracing and using new practices or values. Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license to regularly travel between work sites or have an alternative reliable mode of transportation.  Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Salary & Benefits: The starting salary range of this position is $74,670 - $90,000 annually.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office environment. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment.  Work may require high volume processing with tight deadlines. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.    

Job Summary About King County Housing Authority King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the County, and annually, the agency serves over 55,000 low-income individuals.   We transform lives through housing.   As one of the most highly regarded housing authorities in the United States, and the largest provider of affordable housing in the Pacific Northwest, KCHA continues to do excellent work toward achieving our vision.   Reaching for such an important goal means that we must have mission focused leaders, intent on moving the organization forward. The Authority has an exceptional opportunity for a strong and seasoned professional to join the organization as Regional Manager.   The Regional Manager will be based in Auburn and will lead and manage the Southeast region team which is responsible for roughly 1,200 units in the south and east portions of King County. The SE region is composed of 8 portfolios that are each managed by a Property Manager and support staff. The properties are located in Kent, Auburn, Renton, and Snoqualmie.   The selected individual will plan, direct, manage and review the work that is done in and around the public housing in their designated region. Taking responsibility for managing a large staff and multiple properties and rental units in the region, the Regional Manager works with the Property Managers to review and assess property management, building and asset maintenance, leasing, and legal issues. Other work will include reviewing property staffing, budgets, and operational reporting as well as assisting in the development and implementation of new policies and procedures. When necessary, this role is responsible for approving terminations of resident tenancies.   As proven leaders with demonstrated skill in inspiring others, the Regional Manager will train, coach and direct Property Managers and Maintenance staff. Working with and through others, they will ensure compliance with all applicable federal and local regulations. Essential Functions Click here for additional details regarding this position's classification specification. Qualifications and Competencies Required Qualifications: Bachelor's Degree AND A minimum of three years of relevant work experience in subsidized housing and/or property management at a Property Manager or higher level OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position. Required Knowledge, Skills, and Abilities: •Supervisory experience and effective supervisory skills to include coaching and mentoring to support employees in achieving Authority and individual goals; demonstrated ability to provide strong leadership in a dynamic, highly regulated work environment. In depth knowledge of complex public housing issues, trends, principles, practices, and/or other applicable regulated housing programs and Authority policies and procedures. Communicates plans and activities with leadership, colleagues, and subordinates in a manner that supports strategies for involvement and accomplishment of mission and outcomes; applies effective written and oral communication techniques to convey clear and timely messages; strong presentation skills. Analyzes problems, identifies solutions, and articulates possibilities and recommendations; demonstrates critical, creative, and reflective thinking. Utilizes excellent time management and problem solving techniques, and use of professional judgment in complex situations. Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Ability to work independently and as a team member to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive, collaborative manner. Values open-mindedness, inclusion, multicultural perspective and multiple ways of knowing, thinking, and being; helps create a work environment that embraces and appreciates diversity; values organizational diversity; treats others with respect; promotes cooperation. Strong level of knowledge with budget development, planning, analysis, and tracking. Proficiency using MS Office applications including Word, Excel, Outlook and the Internet. Special Requirements:   •Consent to and pass criminal record background check. Must possess a valid driver's license to travel between work sites as required. Must have an acceptable driving record at time of appointment and throughout employment.   Position Information and Application Process Application Requirements: To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience. (Résumé) Salary & Benefits: The salary range of this position is $92,423.21 - $108,019.62 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available.   Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily in an office environment with frequent travel between work sites. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment and may drive a vehicle on Authority business.   Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

Job Summary This position is open until filled; however, to ensure consideration applications should be received by November  19 at 4:30 p.m. The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.   KCHA is the largest landlord in the county, and annually, the agency serves over 55,000 low-income individuals.   We transform lives through housing. The individual selected for this role will be responsible for performing manual work cleaning and maintaining residential facilities and grounds. The work involves a variety of indoor and outdoor tasks such as cutting grass, general landscaping and cleaning vacant units and common areas. Additionally, the Landscaper/Cleaner will be responsible for gutter and roof cleaning and pressure washing.  The Landscaper/Cleaner will also learn and assist in a variety of semi-skilled tasks involved with general maintenance of housing units.  We are currently recruiting for a conscientious and dedicated Landscaper/Cleaner for our portfolio based in Kirkland, WA. The ideal candidate will have experience performing manual labor including cleaning and will have some knowledge of landscaping, as well as a desire to support the important work of King County Housing Authority. This position is represented by the Seattle King County Building Trades Council. Essential Functions Click here for additional details regarding this job classification. Qualifications and Competencies Required Qualifications:   High School Diploma or GED. Experience in general landscaping and/or residential/commercial cleaning.  Equivalent combination of education and experience will be substituted on a year for year basis.      Required Knowledge, Skills, and Abilities:   Knowledge of basic building maintenance methods, procedures and tools.  Knowledge and ability to safely operate vehicles, tools and power equipment related to grounds maintenance including appropriate use and care of Personal Protective Equipment (PPE). Communication Skills: Ability to effectively communicate both verbally and in writing with supervisors, co-workers, and customers. Good listening skills including the ability to follow semi-complex instructions. Ability to read and write in the English language, as well as understand and interpret Chemical Material Safety Data Sheets (MSDS). Ability to perform continual manual labor (bending, stooping, standing, pushing, pulling, reaching, lifting, walking, holding hands above head, repetitive and vigorous use of appendages). Ability to work independently and as a member of a team. Ability to build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Ability to maintain composure and adapt to changing business needs, conditions, and work responsibilities. Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds. Proficiency using MS Office applications including Word, Excel, Outlook and the internet.  Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license in order to travel regularly between work sites. Consent to and pass a Physical Abilities Test.To be considered for this opportunity, you must: Position Information and Application Process Complete the online application profile in its entirety. Upload a detailed résumé of all educational and professional experience.  (Résumé)   Salary & Benefits: The starting salary for this position is $19.78 per hour.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in both indoor and outdoor environments with exposure to dirt and dust, noise, fumes and odors, darkness or poor lighting in performing maintenance work. Work requires considerable physical exertion in completing tasks and requires bending, lifting

Job Summary This position is open until filled; however, to ensure consideration applications should be received by November 19 at 4:30 p.m.   The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing.   KCHA is the largest landlord in the county, and annually, the agency serves over 55,000 low-income individuals.   We transform lives through housing.   We are currently recruiting for an experienced and skilled maintenance professional to maintain, service and repair to energy savings products installed through KCHA's Energy Performance Contracts (EPC). This position is based at the central office and will be working throughout the Housing Management portfolio with properties all over King County.   KCHA has a reputation for excellence in affordable housing and this individual will ensure that the portfolio of energy saving products are kept in great condition through regular preventative maintenance. Another important aspect of this role is the need for excellent customer service in working with a richly diverse group of tenants. This position requires the individual to work independently and to be flexible as to what they will be doing on a day to day basis.   The individual selected for this role will be relied on for broad knowledge and experience in the field of maintenance. Additional training may be required and will be provided as necessary. The housing portfolio will require regular maintenance to include the upkeep, cleaning, repair and replacement of ductless heat pumps, energy recovery ventilators, low flow toilets and aerators, LED lighting to maintain the performance requirements of the EPC. Work will be in an around residential units in our communities.   The Site-Based Maintenance Mechanic will manage the regular service program for EPC units to include set up of maintenance schedules, determine routine maintenance performed by site staff (e.g. clean DHP filters), maintain maintenance records, perform diagnostic and repair of equipment and address warranty issues with manufacturers.   Basic maintenance skills may be necessary for repairs on and around equipment including painting, carpentry, minor plumbing and electrical work. This individual may need to respond to over-time emergency calls and is an essential employee. This position is represented by the Seattle King County Building Trades Council. Qualifications and Competencies Required Qualifications: High School diploma or GED. Two years of experience in the maintenance of residential buildings, or an equivalent combination of education and experience that provides the necessary competencies. Required Knowledge, Skills and Abilities: Work requires knowledge of:•Building methods, materials, tools and equipment. Knowledge and understanding of residential heating/cooling, ventilation, plumbing and lighting. Interior and exterior painting, carpentry, plumbing, electrical or mechanical trades. Building systems (HVAC, Boilers, Sprinklers, etc.). Work requires the ability to:•Troubleshoot mechanical, electrical, appliances, plumbing problems and determine most cost effective method for repair. Be a self-starter and work independently or in a group. Maintain and service assigned equipment, including generators, DHPs, ERVs, and HVAC systems. Be knowledgeable regarding the permitting and inspection process for large projects. Be able to plan and work on small projects. Work in tight, confined areas or on roofs. Read and interpret diagrams, schematics, blueprints, drawings specifications and manuals. Maintain effective customer relations with tenants and their family members. Special Requirements:   •Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license in order to travel regularly between work sites. Consent to and pass a Physical Abilities Test and required assessments Position Information and Application Process To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience. (Résumé) Salary & Benefits: A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available.   Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  •Work is performed in both indoor and outdoor environments with exposure to dirt and dust, noise, fumes and odors, in darkness or in areas with poor lighting. Incumbent(s) frequently use power and hand tools and machinery. Work requires bending, lifting, kneeling, climbing as well as working on ladders and tight spaces. Work may occasionally expose incumbent to electrical, chemical and mechanical hazards natural to maintenance work performed. Equal Opportunity: Equal Opportunity:  King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Summary This position is open until filled; however, to ensure consideration applications should be received by November 19 at 4:30 p.m. The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.   KCHA is the largest landlord in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing. We are currently recruiting for an experienced and skilled maintenance professional to maintain, service and repair to energy savings products installed through KCHA's Energy Performance Contracts (EPC).  This position is based at the central office and will be working throughout the Housing Management portfolio with properties all over King County. KCHA has a reputation for excellence in affordable housing and this individual will ensure that the portfolio of energy saving products are kept in great condition through regular preventative maintenance.  Another important aspect of this role is the need for excellent customer service in working with a richly diverse group of tenants. This position requires the individual to work independently and to be flexible as to what they will be doing on a day to day basis. The individual selected for this role will be relied on for broad knowledge and experience in the field of maintenance.  Additional training may be required and will be provided as necessary.  The housing portfolio will require regular maintenance to include the upkeep, cleaning, repair and replacement of ductless heat pumps, energy recovery ventilators, low flow toilets and aerators, LED lighting to maintain the performance requirements of the EPC. Work will be in an around residential units in our communities.   The Site-Based Maintenance Mechanic will manage the regular service program for EPC units to include set up of maintenance schedules, determine routine maintenance performed by site staff (e.g. clean DHP filters), maintain maintenance records, perform diagnostic and repair of equipment and address warranty issues with manufacturers.   Basic maintenance skills may be necessary for repairs on and around equipment including painting, carpentry, minor plumbing and electrical work.  This individual may need to respond to over-time emergency calls and is an essential employee.  This position is represented by the Seattle King County Building Trades Council. Qualifications and Competencies Required Qualifications: High School diploma or GED. Two years of experience in the maintenance of residential buildings, or an equivalent combination of education and experience that provides the necessary competencies. Required Knowledge, Skills and Abilities: Work requires knowledge of: Building methods, materials, tools and equipment. Knowledge and understanding of residential heating/cooling, ventilation, plumbing and lighting. Interior and exterior painting, carpentry, plumbing, electrical or mechanical trades. Building systems (HVAC, Boilers, Sprinklers, etc.). Work requires the ability to: Troubleshoot mechanical, electrical, appliances, plumbing problems and determine most cost effective method for repair. Be a self-starter and work independently or in a group. Maintain and service assigned equipment, including generators, DHPs, ERVs, and HVAC systems. Be knowledgeable regarding the permitting and inspection process for large projects. Be able to plan and work on small projects. Work in tight, confined areas or on roofs. Read and interpret diagrams, schematics, blueprints, drawings specifications and manuals. Maintain effective customer relations with tenants and their family members.  Special Requirements: Consent to and pass a driver's and criminal records background check. Must possess a valid driver's license in order to travel regularly between work sites. Consent to and pass a Physical Abilities Test and required assessments. Position Information and Application Process To be considered for this opportunity, you must: Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience.  (Résumé) Salary & Benefits: A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in both indoor and outdoor environments with exposure to dirt and dust, noise, fumes and odors, in darkness or in areas with poor lighting. Incumbent(s) frequently use power and hand tools and machinery.  Work requires bending, lifting, kneeling, climbing as well as working on ladders and tight spaces. Work may occasionally expose incumbent to electrical, chemical and mechanical hazards natural to maintenance work performed. Equal Opportunity:  King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.