Portfolio Manager

  • Bellwether Housing
  • Seattle, WA, USA
  • May 30, 2019
Full time Nonprofit-Social Services Real Estate

Job Description

For over 39 years Bellwether Housing has been Seattle’s largest, and most respected, non-profit organization, providing affordable housing for low-income individuals and families. Bellwether Housing offers an uplifting work environment with a diverse group of talented professionals who are committed to our mission and values of creativity, collaboration, ambition, warm-heartedness, and professionalism. 

Position Summary

The Portfolio Manager is responsible for the operations of a portfolio of affordable multi-family properties, some of which include commercial spaces and/or condominiums.  Portfolio Managers are expected to manage their properties in compliance with fair housing and landlord/tenant laws, maintain high standards of customer service to residents and commercial tenants, and ensure that properties are in compliance with all applicable funding requirements.  Portfolio Managers are also expected to participate as members of the Property Management Leaders Team, contributing to the development of property management and maintenance policies and procedures, and be a transparent, strong communicator who conveys compassion and interacts with humility.

Position Responsibilities

• Hiring building staff and supervising their performance and development.

• Developing building budgets and managing the financial performance of their portfolio.

• Ensuring that Bellwether’s properties are maintained to high standards, monitoring and implementing capital repairs and replacements, and preventive maintenance.

• Ensuring excellent customer service to residents.

• Ensuring that properties are operated in compliance with applicable laws, and in compliance with funder requirements.

• Provide commercial and condo management

• Participating as a member of the Property Management team, contributing to the development of property management and maintenance policies and procedures, and working collaboratively with other Bellwether departments.

• Conducting themselves in accordance with Bellwether Housing values of respect, integrity, community, and excellence.

• Collaborate with Director of Property Management to develop and implement annual diversity, equity, and inclusion (DEI) work plans for the department that further Bellwether’s DEI efforts; champion and cultivate an inclusive work environment.

Minimum Qualifications

• BA Degree (years of experience may be substituted for education)

• Minimum of 4 years’ successful experience as a residential Property or Portfolio Manager, responsible for a portfolio of affordable housing properties

• Conversant in local, state and federal fair housing and landlord/tenant laws

• Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both orally and in writing. 

• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality. 

• Ability to exercise discretion and confidentiality at all times. 

• Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to customer requests.

• Strong HUD Section 8 and Tax Credit knowledge and experience

• Strong budgeting and property accounting experience

• Experience investigating resident grievances and alleged civil rights violations

• Strong analytical and problem-solving skills

• Collaborative leadership style and effective team builder

• Proficient in Microsoft Office applications, specifically Excel, Word, and Outlook.

Desired Qualifications

• Proficiency with property management systems such as Yardi

• Hold a real estate broker’s license in Washington state 

• Commercial property management experience 

• CPM or equivalent certification.

• C3P, COS certification, or equivalent certification.

• Project management skills.

• Familiarity with Sound Families, HOPWA, and service enriched housing programs.

Portfolio: Bellwether properties vary in size from 9 units up to 164 units with 750 units in the development pipeline in the next 5 years.  Most are funded through the IRS Section 42 tax credit program, City of Seattle grants, and some have HUD Section 8 contracts or project-based units.  All properties are income-restricted and require annual compliance reporting.  Units are set aside for households with annual incomes between 30% to 80% of area median (AMI), with the majority between 50% to 60% AMI.  Approximately one-third of Bellwether households have either Housing Choice Vouchers or occupy HUD Section 8 properties or project-based units.  

Compensation: $84,000-90,000 DOE

Benefits: If you’re working over 20 hour per week you can accrue 24 days of PTO in your first year. We have a 403(b)-retirement plan with employer matching after 15 months of service and we offer a health reimbursement plan to employees and dependents. We have flexible spending accounts, STD/LTD, life insurance, and commuter benefits.