Housing Quality Standard Inspector

  • King County Housing Authority
  • Oct 15, 2019
Full time Construction Customer Service Government Other Real Estate

Job Description

Job Summary

This position is open until filled; however, to ensure consideration applications should be received by October 24, 2019 at 4:30 p.m.

King County Housing Authority (KCHA), an independent municipal organization, is a high-performing, nationally recognized leader in affordable housing and in providing innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the County, and annually the agency serves over 55,000 low-income individuals.
 
We transform lives through housing.

We are recruiting to fill a Housing Quality Standard (HQS) Inspector position, based in Tukwila. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys a diversity of customers, and is committed to the highest standards in public service.

This position is dedicated to ensuring that program participants are provided with quality and affordable housing opportunities. Representing the Authority as an ambassador in the community, this key role uses a hand held tablet to conduct housing inspections and to perform a variety of duties both in and outside of the office. 

The ideal candidate will:

  • Have excellent communication and interpersonal skills and the ability to build and maintain successful working relationships with internal and external stakeholders.
  • Bring experience drafting professional correspondence.  
  • Be comfortable traveling to privately owned properties to conduct inspections on housing quality standards.
  • Possess knowledge and skills necessary to determine eligibility for safe and sanitary housing in accordance with federal and local housing quality standards (HQS).
  • Demonstrate strong attention to detail and the ability to successfully prepare inspection and failure documentation.

The HQS Inspector will be a key point of contact for interpreting relevant policies and will negotiate with landlords and tenants on rent and/or required repairs. When improvements are reported as completed, the HQS Inspector will follow up to verify that the repairs have been completed sufficiently.

Essential Functions

  • Contacts property owners to arrange for inspections; conducts thorough inspections of the unit by evaluating the exterior, site and neighborhood conditions, all painted surfaces, plumbing, electrical, and heating systems, security, doors and windows, and interior conditions for floors, walls and ceilings; records all information and gives owner a list of repairs to be completed.
  • Conducts initial, annual and special inspections of housing units; documents room locations and areas not meeting quality standards.
  • Responds to requests to increase rent; receives written requests and conducts research using a comparable study or several other sources; recommends approval or disapproval of the increase.
  • Explains the housing inspection program to landlords, owners, and tenants in a way that is understandable.

Click here for additional details regarding this position's classification specification. 

Qualifications and Competencies

Required Qualifications:

  • High School Diploma or GED AND
  • Three years of experience in building maintenance, construction, property management, housing programs, safety inspections, and/or real estate appraisals OR
  • An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities:

  • Knowledge of basic construction and maintenance/repair processes and materials.
  • Ability to conduct a high volume of thorough inspections efficiently and effectively while applying detailed and comprehensive HQ standards; accurately document conditions that do not meet standards with clear and concise reports.
  • Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work; ability to work effectively under pressure in a fast paced environment.
  • Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
  • Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
  • Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and monitor their effectiveness; keen observation skills to identify and resolve dwelling issues.
  • Ability to explain complex or technical information regarding rules, rights, regulations, policies, procedures, programs, or services to answer questions, resolve problems, and communicate decisions or actions.
  • Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high pressure environment.
  • Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
  • Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
  • Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast).
  • Ability to perform mathematical calculations in accordance with housing inspections and rent reasonable process.

Special Requirements:

  • Consent to and pass a driver's and criminal records background check.
  • Consent to and pass required assessments.
  • Must possess a valid driver's license to regularly travel between work sites.  Must have an acceptable driving record at time of appointment and throughout employment. 

Position Information and Application Process

Application Requirements:
To be considered for this opportunity, you must:

  • Complete the online application profile in its entirety.
  • Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. Be sure to include why you believe customer service and communication are essential in this position. (Cover Letter)
  • Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits:
The salary range of this position is $24.15 - $27.77 per hour.  Performance based merit increase opportunities and COLAs are reviewed on an annual basis.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available.

Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors and outdoors in a variety of weather and environmental conditions and requires the operation of a motor vehicle to conduct inspections in the field. Incumbents frequently use standard office equipment including personal computers, telephone and related equipment, and mapping software.

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.