Housing Assistant- Central Applications Center (Shoreline)

  • King County Housing Authority
  • Shoreline, WA, USA
  • Dec 27, 2019
Full time Customer Service Entry Level Government Other

Job Description

Housing Assistant- Central Applications Center (Shoreline)

Job Summary

The Central Application Center, located in Shoreline WA, is currently recruiting for talented, detail oriented and conscientious candidates to fill the Housing Assistant role.  The primary responsibilities for all Housing Assistants include collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria, and being the primary staff at the call center.  Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence The strongest candidates will bring:

  • A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
  • Excellent communication skills as they will be working directly with our clients and third party agencies.
  • An ability to handle a high volume of calls from a switchboard.
  • A proven track record of being dependable.
  • Experience working with diverse clientele and staff.
  • Self-motivated professional with exceptional interpersonal skills.
  • Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant situations.

The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders. They are proficient in the use of systems and tools to maintain organization. They are exceptional time managers and are resourceful in independently addressing and resolving issues as they arise. Multiple vacancies may be filled through this recruitment process. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.

Essential Functions

  • Customer Service: Provides clear and accurate information over the phone to callers on the housing application process, and housing assistance certification requirements and provides resource information for other agencies as required. Also provides general information about the Housing Authority and various housing programs.
  • Housing Program Support: Processes files and documentation for initial applications and update certifications; mails out review letters and packets to landlords, clients and third party sources; determines verifications needed based on family composition, employment, income and related criteria; reports matters of violation detected through data verification to the assigned team.
  • General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and do work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages; processes and distributes mail.

Click here for additional details regarding this position's classification specification.

Qualifications and Competencies

Required Qualifications: 

  • High School Diploma or GED.
  • One year of customer service experience OR an equivalent combination of education and experience. 

Required Knowledge, Skills, and Abilities: 

  • Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files. 
  • Demonstrated success providing customer service over the phone, via email and in person.
  • Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software programs (Tenmast).
  • Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
  • Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
  • Ability to work under stressful situations and manage stress appropriately.
  • Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
  • Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
  • Shows willingness to learn new methods, procedures, and techniques.

Special Requirements:

  • Consent to and pass criminal records background check.
  • Consent to and pass required assessments.

Position Information and Application Process

Application Requirements: To be considered for this opportunity, you must:

  • Complete the online application profile in its entirety.
  • Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
  • Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits: The starting salary range of this position is $20.39 - $23.45 per hour (dependent upon qualifications).  Performance based merit increase opportunities and COLAs are reviewed on an annual basis.  A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also provided. Physical Work Environment: Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work is performed primarily in an office environment. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Considerable filing and copying functions may require relevant physical demands. Equal Opportunity: King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy.   PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more! For more details regarding KCHA comprehensive benefits, please click on the link below.   www.kcha.org/employment/employeebenefits.aspx