Community Relations Manager

  • The Management Trust
  • Jun 15, 2020
Full time Customer Service Nonprofit-Social Services Other Real Estate

Job Description

COMPANY PROFILE:

The Management Trust is a community association management company.  We believe that building and maintaining a community takes more than just hammers and nails.  It takes integrity, trust, experience, and support.  Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them.  We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.  Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.  It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Community Relations Manager (CRM) is primarily responsible for creating and sustaining meaningful relationships with homeowners, renters and community partners.  This role facilitates resident programs that include social, cultural, recreational, and educational engagement events.  The CRM fosters a collaborative, team atmosphere with staff, volunteers, and the Board of Directors.

JOB DUTIES AND RESPONSIBILITIES:

  • Provide office support for community programs including, but not limited to: answering calls, responding to general information inquiries, authoring correspondence, scheduling appointments, and directing voicemails/other messages
  • Maintain and create a wide range of partnerships with public and private entities that provide services to the community
  • Maintain Welcome Packet materials for new homeowners and the associated tracking system; coordinate this process with various team members
  • Oversee new owner and renter orientations
  • Compile program summaries and social activities for publication in community calendars, newsletters, flyers, and other documents for internal and external needs
  • Assist in maintaining a current community database (events, activities, attendance, fundraising, grants, etc.) in order to provide accurate reports as requested
  • Conduct surveys, meet with appropriate individuals, partners, departments, community groups, and agencies to build programs to increase community participation
  • Plan marketing and promotional communication projects, including print, electronic, special events, point of purchase, and direct mail
  • Serve as liaison with outside consultants, copy writers, advertising agencies, and other entities that provide services to the community and the surrounding neighborhoods
  • Maintain and develop procedures to ensure acknowledgement, recordkeeping, and follow-up on all program funding
  • Prepare and manage event budgets, financial reports, and event status reports
  • Work with event planning committee, as well as schedule and attend committee meetings
  • Train and supervise volunteers during each event; provide them with clearly outlined responsibilities
  • Cultivate, steward, and recognize committee and community volunteers
  • Research and secure venues, audio/visual, food/beverage, entertainment, photographers, etc.; serve as point of contact for all vendor relationships
  • Ensure accuracy of information posted on community website, social media, and other forms of digital and print communications
  • Work independently, with little oversight, and with accountability to management for the end result achieved
  • Attend meetings, community events, trainings, conferences, workshops as directed
  • Perform data entry and box/archive end-of-year documentation
  • Other duties and special projects as assigned

QUALIFICATIONS:

  • High School Diploma (or equivalent); Associate’s Degree preferred
  • Proficiency in administrative and/or event support – with generally between 1-4 years of experience
  • Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
  • Conflict resolution skills
  • Proficiency in community building
  • Ability to meet deadlines and address time-sensitive issues
  • Superior multi-tasking skills
  • Excellent written and verbal communication
  • Commitment to social justice, environmental stewardship, and diversity
  • Ability to provide high-level customer service with astute attention to detail and organization
  • Must be a team player
  • Ability to manage workflow amid shifting priorities
  • Willing to learn Company process and procedures, and learn/use proprietary software
  • Adaptable and dependable with a solid attendance record
  • Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:

  • Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

  • Use standard office equipment, including: computer, phone, copier/scanner, etc.
  • Be stationary for periods of time
  • Relocate up to (25) pounds
  • Travel to and from offsite locations

SUPERVISES OTHERS?  IF SO, LIST:

  • Event Volunteers

SCHEDULE & TRAVEL:

  • Monday-Friday from approx. 8:00 am-5:00 pm (flexibility will be offered to ensure the needs of the position are met)
  • This position may require occasional long hours, including weekends and evenings, to meet business needs

The Management Trust is an Equal Opportunity employer.  We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.