Senior Housing Specialist

JOB SUMMARY:

The King County Housing Authority (KCHA) is a national leader in providing innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals.

We transform lives through housing. 

We are recruiting for a talented, detail oriented, and customer service focused Senior Housing Specialist based in Tukwila, WA. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys working with diverse customers, and is committed to the highest standards in public service.

The ideal candidate will be: 

• Able to provide exceptional customer service to a diverse population of internal and external stakeholders.   
• Resourceful and able to independently address and resolve issues as they arise.   
• Highly skilled as an effective communicator both verbally and in writing.   
• Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.   
• A collaborative team member who is also a strong leader with well-developed organizational and time management skills.   
• Able to work effectively under pressure in a fast paced environment.   
• Reliable, with a proven reputation for being consistently dependable. 

This position supports the Housing Choice Vouchers Program.  Excellent communication skills will be important as the individual selected for will be relied upon to advise clients, landlords and other housing employees on housing policies, procedures, and requirements. Other important duties will include auditing case files for accurate, consistent application of program policies, procedures, and regulations and checking accuracy of housing assistance payments/tax credit certifications. This role will is responsible for conducting reviews of suspected program violation or fraud. In some cases, this role acts as lead case manager and will provide assistance to landlords and tenants to resolve financial and housing issues, negotiates rents, and recommends termination of services, if necessary. May mediate claims between tenants and landlords.

ESSENTIAL FUNCTIONS:

Click here for additional details regarding this position's classification specification.   

QUALIFICATIONS AND COMPETENCIES:

Required Qualifications: 

• High School Diploma or GED AND   
• Three years of professional experience in subsidized housing programs, with demonstrated knowledge of applicable policies and/or procedures OR    
• An equivalent combination of education and experience.  

Required Knowledge, Skills, and Abilities: 

• A collaborative team member who is also a strong leader with well-developed organizational and time management skills; ability to develop effective working relationships with internal and external partners; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.    
• Communicates effectively and collaboratively with individuals, and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.   
• Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate and implement various solutions, and monitor their effectiveness; ability to analyze data and resolve problems; generates unique but workable and useful solutions to difficult problems.   
• Ability to provide exceptional customer service to a diverse population of internal and external stakeholders.   
• Ability to work effectively under pressure in a fast paced environment.   
• Reliable, with a proven reputation for being consistently dependable.   
• Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.   
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.   
• Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast). 

Special Requirements: 

• Consent to and pass required assessments.   
• Consent to and pass criminal records background check. 

POSITION INFORMATION AND APPLICATION PROCESS:

Application Requirements:  
To be considered for this opportunity, you must: Senior Housing Specialist | Job Details tab | Career Pages (governmentjobs.com)