Customer Success Manager

  • Curaytor
  • Remote
  • Apr 14, 2021
Full time Business Development Consultant Marketing

Job Description

Reporting directly to the Manager of Customer Success, the Customer Success Manager (CSM) is responsible for driving product adoption, maximizing value, and the overall success of clients using our proprietary technology and strategies. Our CSMs possess a sense of autonomy, ownership of their clients’ success, and are dedicated to helping every client realize their value with a Curaytor partnership.

Core Duties & Responsibilities

  • Be the trusted advisor and advocate for 75-100 clients
  • Engage clients with regular strategy calls and live group coaching to derive maximum value from their investment in Curaytor
  • Conduct executive business reviews to review the results of the previous 180
    days
  • Monitor customer health and customer loyalty to mitigate churn risk
  • Collaborate with Onboarding Specialists to ensure early adoption and repeated success
  • Collaborate with Support Team to resolve customer inquiries and escalations
  • Work on other special projects as needed

Education and Experience

  • Bachelor's Degree required with a focus in business or marketing preferred
  • 2+ years of experience as a CSM for a marketing or software company

Knowledge, Special Skills, Qualifications

  • Passionate about customer success and delivering an exceptional customer
    experience at every touchpoint
  • Can invest in relationships with clients and be their strongest advocate
  • Solve complex and time-sensitive problems and embrace challenges
  • Commit to become more of a marketing expert every day
  • Contribute to a positive team environment
  • Strong and professional communicator
  • Proficient using G-Suite products
  • Facebook Blueprint Certified and Google Ads Certified preferred
  • Experience working with CRM and Customer Success software; Totango or Gainsight highly preferred

Compensation & Perks

  • Competitive salary commensurate with experience
  • Generous benefit package including medical, dental, vision, life insurance, disability, and paid holidays
  • 401(k) + employer match
  • Unlimited paid vacation days
  • Flexibility to work remotely