Family Self Sufficiency Coordinator

Job Summary

Effective December 1, 2021, the King County Housing Authority has instituted a COVID-19 Vaccination Requirement Policy that requires all regular, part-time, and temporary employees be fully vaccinated against COVID-19 for the health and safety of its workplace and community.  Newly hired employees must provide proof to KCHA Human Resources after an offer of employment has been made and before their first day of employment that they are fully vaccinated. Individuals with a qualifying medical or religious reason may submit a request for exemption and reasonable accommodation. Reasonable accommodations will be made for qualifying individuals if the accommodations do not present an undue hardship.

Do you enjoy coaching and mentoring individuals and families to achieve their goals? Do you enjoy watching and celebrating the successes and accomplishments of families you work with?  Do you like to make a positive impact in our communities?
 
We are currently recruiting for a talented and passionate Family Self Sufficiency Coordinator (Resident Services Coordinator) that will serve Section 8 and Public Housing families in King County.  The purpose of the Family Self Sufficiency Program (FSS) Program is to coach and mentor families to attain economic independence and reduce dependency on subsidies.  Under the general supervision of the Resident Services Manager, the FSS Coordinator will recruit, engage with, and assess potential program participants for program enrollment.  Once enrolled, the FSS Coordinator will provide comprehensive services by advocating for, coordinating services, and motivating and coaching participants to set and accomplish self-identified goals that lead to a pathway of economic independence.  This position will be located in Tukwila; however, time may be spent in other areas of the county.
 
For 30 years, the King County Housing Authority has received annual funding from the Department of Housing and Urban Development to implement the Family Self Sufficiency Program (FSS).  This position is funded by an annually renewable grant.
 
King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.

Essential Functions

The FSS Coordinator will:

• Market the Family Self Sufficiency program to residents of Public Housing and participants of the Section 8 Program, KCHA colleagues, and community partners in order to recruit program participants. 
• Engage and educate potential program participants about the FSS program so they can determine if the program is a good fit for them and will meet their needs; determine program readiness and program eligibility.
• At program enrollment, conduct a comprehensive assessment and coach participants to identify and determine their goals that will lead them to increased economic independence via career pathway opportunities, skills trainings, and/or increased educational attainment.
• Motivate and support participant to achieve their goals by establishing and maintaining a positive relationship.  Partner with participants to understand their evolving needs through coaching and motivational interviewing.
• Meet with participants quarterly to discuss progress on goals and/or goal accomplishments.  Assist participants to create action steps and plans that will help them achieve their goals.
• Use data tracking software/systems to input participant data on a regular basis.  Review detailed participant data from other sources for accuracy and continued eligibility for program based on established agency and HUD guidelines and policies. Verify accuracy of data on a regular basis.  
• Complete all required program reports, documents and paperwork and maintain participant files throughout program participation.
• Partner with colleagues and other community resources to ensure participants access and receive career and education services that meet their needs. Ensure that participants have access to financial education/literacy/empowerment/coaching programs that will help them acquire the knowledge and skills to make informed and effective decisions that help them reach their goals and achieve self-sufficiency and financial stability.
• Collaborate with community partners to access resources for participants.  Provide information and connect participants to programs and services that will help participants achieve their goals.
• Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program initiatives and goals, agency core strategies, and mission.

Qualifications and Competencies

Required Qualifications:

• Bachelor's Degree with degrees preferred in social work, human services, public administration, or race and social justice related field AND
• Considerable experience in social work, housing programs and/or community development programming OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities:

• Knowledge of theories, principles, and practices used to organize, implement, and monitor resident service programs and support for implementation of individual/family supportive services and programs.
• Strong preference for individuals bilingual in Somali, Vietnamese, Spanish, Farsi/Persian, Mandarin, Korean, Cambodian, and/or Arabic.
• Interacts effectively with others to establish and maintain positive working relationships; demonstrates techniques for building community partnerships.
• Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
• Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
• Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
• Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high pressure environment.
• Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking. 
• Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work.
• Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
• Proficiency with MS Office to include Word, Excel, Outlook, and database software. 

Special Requirements:

• Must be fully vaccinated for COVID-19 by the first day of employment or have an approved medical or religious exemption and reasonable accommodation. Reasonable accommodations will be made for qualifying individuals if the accommodations do not present an undue hardship.
• Consent to and pass required assessments.
• Consent to and pass a driver's and criminal records background check.
• Must possess a valid driver's license to regularly travel between work sites.  Must have an acceptable driving record at time of appointment and throughout employment. 

Position Information and Application Process

Application Requirements:
To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits:
The starting salary range of this position is $62,417.00 - $76,460.00. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available.
 
Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
This role will be primarily conducted remotely in accordance with the KCHA's telework policies during the COVID-19 pandemic; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila may still be required on occasion. Some local travel may be required to support KCHA business needs.
 
Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). 

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.