Subsidy Retention Coordinators (Resident Services Coordinators)

Job Summary

Effective December 1, 2021, the King County Housing Authority has instituted a COVID-19 Vaccination Requirement Policy that requires all regular, part-time, and temporary employees be fully vaccinated against COVID-19 for the health and safety of its workplace and community. Newly hired employees must provide proof to KCHA Human Resources after an offer of employment has been made and before their first day of employment that they are fully vaccinated. Individuals with a qualifying medical or religious reason may submit a request for exemption and reasonable accommodation. Reasonable accommodations will be made for qualifying individuals if the accommodations do not present an undue hardship.
 
We are currently recruiting for two talented and passionate Subsidy Retention Coordinators (Resident Services Coordinators) that will serve Housing Choice Voucher (HCV) and Public Housing residents in the Southwest and Northeast Regions of King County. One position will be based at a KCHA office in White Center and one position will be based at a KCHA office in Kirkland.
 
Under the general supervision of the Resident Services Manager, the Subsidy Retention Coordinators will work with HCV and Public Housing recipients to maintain housing stability by providing services to support compliance with lease and program requirements and acting as a liaison between program participant, including system navigation with private or KCHA property management and HCV staff. Additionally, the successful candidate will provide resource and referral services to HCV and Public Housing residents and will coordinate community events and activities to promote resident stability and engagement.  
 
The White Center based position will assist HCV participants and Public Housing residents in the Southwest area (Federal Way, Tukwila, Des Moines and White Center).

The Kirkland based position will assist HCV participants and Public Housing residents in the Northeast area (Kirkland, Bellevue, Redmond, Woodinville, Kenmore and Shoreline).

Essential Functions

The Resident Services Coordinator will:

• Work with HCV and Property Management staff, landlords and Public Housing participants to support resident housing stability and address housing issues. 
• Identify resident service needs and provide information about and referrals to social services; provide information and connect participants to programs and services that will help participants achieve their goals; help residents apply for and maintain social services and entitlements. 
• Establish and maintain positive working relationships with community partners to ensure residents have access to information, services and assistance for which they qualify; act as a liaison between local community governmental agencies, community councils, individuals and residents. 
• Coordinate community activities at public housing sites. 
• Meet with residents to discuss their specific housing situation and barriers and help problem solve; assist residents in identifying and resolving challenges and issues. 
• Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program initiatives and goals, agency core strategies, and mission. 
• May coordinate the self-sufficiency programs, develop and coordinate contracts for the program. 
• Create and sustain partnerships and service resources to assist and support residents in their efforts to become self-sufficient. 
• Use data tracking software/systems to input participant data on a regular basis; verify accuracy of data on a regular basis in compliance with Resident Services department standards. 
• Gather data and prepare reports as needed. 
• Complete all required paperwork and maintain participant files through per department documentation standards.

Qualifications and Competencies

Required Qualifications:

• Bachelor's Degree with degrees preferred in social work, human services, public administration or related field AND 
• Considerable experience in social work, housing programs and/or community development programming OR 
• An equivalent combination of education and experience. 

Required Knowledge, Skills and Abilities:

• Knowledge of theories, principles, and practices used to organize, implement, and monitor Resident Service programs and support for implementation of individual/family supportive services and programs. 
• Interacts effectively with others to establish and maintain positive working relationships; demonstrates techniques for building community partnerships. Specifically, work closely with the HCV department to ensure resident needs are addressed and considered.
• Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns. 
• Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills. 
• Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations. 
• Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high pressure environment. 
• Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.  
• Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work. 
• Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills. 
• Proficiency with MS Office to include Word, Excel, Outlook, and database software. 

Special Requirements:

• Must be fully vaccinated for COVID-19 by the first day of employment or have an approved medical or religious exemption and reasonable accommodation. Reasonable accommodations will be made for qualifying individuals if the accommodations do not present an undue hardship.
• Consent to and pass required assessments. 
• Consent to and pass a driver's and criminal records background check. 
• Must possess a valid driver’s license and acceptable driving record at time of appointment and throughout employment. This position regularly travels between work sites and will need to have access to a vehicle or an alternative mode of transportation.

Position Information and Application Process

Application Requirements: 
To be considered for this opportunity, you must:

• Complete the online application profile in its entirety. 
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) 
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits: 
The salary range for this position is $62,417.00 - $76,460.00 annually and is over-time exempt. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. 
 
Physical Work Environment:
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
 
Equal Opportunity: 
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.