Director of Clinical Operations

  • Springstone
  • Nov 14, 2022
Full time Health Care

Job Description

Director of Clinical Operations

Columbus Springs - Dublin

Dublin, OH

Columbus Springs Dublin is a 72-bed behavioral hospital located in Dublin, Ohio.  The hospital offers inpatient and outpatient mental health and addiction treatment to adults and their families. At Columbus Springs Dublin, we are dedicated to Changing People’s Lives®

The Operations Team plays a key role in helping fulfill our mission of “Changing People’s Lives®”. The Director of Operations is responsible for assuring patient movement through assessment, treatment, discharge and aftercare is consistent with organizational vision and mission and facility policy and processes. The Director assures treatment throughout the continuum is responsive to individual patient needs, and based upon clinically proven treatment models and programs.  The Director of Operations identifies organizational and/or departmental barriers to patients experiencing maximum benefit and desired outcomes.  The Director is responsible for initiating actions that are designed to enhance patient experience while maintaining patient and staff safety.   

Members of our team Enjoy:

  • Working with a highly engaged staff
  • Healthy staffing levels
  • Career growth

Position Details:

  • Responsible for ensuring that company approved programs are implemented and being provided consistently.
  • Monitors patient movement and progression through treatment and supports individualized interventions to achieve desired outcomes.
  • Ensures that all rendered services and supporting documents (for example, treatment plans, CPEs, etc.) are completed in a timely and complete fashion and when not, develops and executes timely and effective action plans.
  • Works collaboratively with the business office and the utilization review departments to ensure payment for services. 
  • Actively participates in survey activities (TJC, Medicare, and licensing).
  • In collaboration with the Team, identifies and monitors metrics that demonstrate effective patient treatment, implementing actions to address variances when indicated.
  • Assures adequate staffing is in place to manage volume opportunities at all times. 
  • Attends treatment team meetings on a regular basis, identifying opportunities to streamline communication processes, enhance engagement, and identify barrier trends between patients and medically necessary services and engage in remediation actions when possible (for example: expanding program options and hours to meet patients scheduling needs)
  • Assures that disciplinary actions are taken when indicated including boundary violations, violations of the code of conduct, attendance, and tardies
  • Actively participates in the patient complaint resolution process as needed.
  • Assures analysis of Patient Satisfaction Surveys, identifying areas of opportunity and engaging in correction action to improve the patient’s experience.
  • Holds quarterly intradepartmental meetings with nursing, assessment, and outpatient,  fostering an environment of engagement and cascading information to the team in an appropriate and timely manner.
  • Supports in building a collaborative environment, ensuring all Facility team members are working together in a solution-focused manner.
  • Ensures streamlined communication between the assessment, inpatient, business office and outpatient departments – with the goal of having a clear and consistent pathway for the patient admission and treatment process (including direct admissions, step down admissions and step up referrals).
  • Other duties as assigned by leadership.

Qualifications:

  • Bachelor’s Degree in Nursing or Master’s Degree in Social Work or similar clinical field required.  Masters in Business or Hospital Administration preferred.
  • Previous management experience in a fee-standing psychiatric hospital setting required.    
  • Valid driver's license
  • CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.   Must provide proof of auto insurance.