Senior Housing Program Manager - HCV Programs

Job Summary

Please note this position is open until filled; however, to ensure consideration applications should be received by April 24, 2023 at 4:30p.m.

About King County Housing Authority
King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing.  KCHA provides innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals.
 
We transform lives through housing.

The Senior Housing Program Manager is responsible for supervising the initial points of customer contact with the department, including the lobby, switchboard, intake from the Section 8/Housing Choice Voucher waitlist, and customers porting-in from other Housing Authorities. The position also supervises the New Housing staff responsible for negotiating and executing rental subsidy contracts with participating landlords. The ideal candidate will bring outstanding customer service skills and the desire to serve a diverse group of internal and external stakeholders and partners. The Senior Housing Program Manager leads a team working in a fast paced environment with a high volume of work. The ability to motivate and encourage staff to provide the greatest level of customer service is essential.  Interacting with a diverse population in a variety of situations will be key for the successful candidate. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys working with diverse customers and is committed to the highest standards in public service.
 
As one of seven Senior Housing Program Managers, the candidate will serve as a member of the leadership team. The Senior Housing Program Manager is a supervisory position that oversees the implementation and administration of housing programs. The individual selected for this position will plan, organize and manage the work of staff engaged in providing housing assistance subsidies and services to ensure the effective and complaint delivery of housing programs. The Senior Housing Program Manager will be responsible for managing case workers, assigning work, and interpreting and explaining program requirements to staff, owners, and clients and providing overall office management. 

Essential Functions

The Senior Housing Program Manager will:

• Be responsible for the overall management of a team of professional staff to include the planning, organization and evaluation of the work, the program and staff.
• Conduct regularly scheduled staff meetings, manage and monitor performance of staff and provide coaching for staff development; ensure outstanding customer service is delivered by all staff.
• Participate in developing, implementing and evaluating plans, work processes, systems, and procedures to achieve annual goals, objectives and work standards.
• Audit case files for accuracy and adherence to policies, procedures and regulations; identify program integrity issues and follows through to ensure referral and/or other prompt, appropriate action.
• Assist in the analysis, development and implementation of policies and procedures applicable to area of assigned responsibility.
• Negotiate and resolve disputes with clients and landlords; explain program requirements, operations and procedures to landlords; conduct and respond to request for administrative reviews; and conduct tenant/landlord conferences on matters not resolved by staff.
• Monitor month end balancing and reporting; prepare statistical and operational records and reports. 

Qualifications and Competencies

Required Qualifications:

• Bachelor's degree in business, social work, human services, or related field AND
• Considerable experience in HCV program management OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills, and Abilities: 

• Knowledge of and the ability to interpret and apply laws, rules, policies and procedures relating to housing assistance programs.
• Experience supervising staff including coaching and mentoring and providing strong leadership in a dynamic work environment. 
• Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; assesses the organization and its services; emphasizes a team approach to providing great service.
• Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; communicates clearly and effectively via multiple methods (i.e. via phone, email, and in person); listens to people's ideas and concerns; attempts to resolve confrontations, disagreements, and complaints in a constructive manner.
• Ability to exercise independent judgment, using analysis, experience, and perspective in solving problems or communicating decisions or actions.
• Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds; recognizes the value of diversity; understands power, privilege, and inequity.
• Effective interpersonal/human relations skills; with the ability to work collaboratively to garner the trust, respect, and confidence from others; can be relied upon to achieve excellent results; ability to work effectively under pressure in a fast paced environment; experience using and training staff on de-escalation techniques.
• A collaborative team member who is also a strong leader with well-developed organizational and time management skills; ability to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive manner. 
• Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work.
• Proficiency with MS Office to include Word, Excel, Outlook, and database software. 

Special Requirements:

• Consent to and pass criminal records background check.

Position Information and Application Process

Application Requirements:
To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits:
The starting salary range for this position is $101,386 - $127,239 annually dependent on qualifications and professional experience. The complete salary range for this position is $101,386 - $153,093 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page, www.kcha.org/employment/employeebenefits.aspx.
 
Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
After initial onboarding, depending upon the work assignment, this role will have the opportunity for a hybrid work schedule in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila will be required. Some local travel may be required to support KCHA business needs.

Physical Requirements:
This work requires the occasional exertion of up to 25 pounds of force; work frequently standing, walking, sitting, speaking or hearing and using hands to finger, handle or feel and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.